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Last updated: October 19, 2026

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See why ISPs choose Splynx

Unified, API-first OSS/BSS platform for all operations, connecting billing, network management, and customer service in a single system.

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Why ISPs are switching to Splynx

Manage everything in one place

Stop paying for OSS and BSS that barely talk to each other. Splynx unifies billing, networking, CRM, ticketing, and field operations in a single platform - so your team stops context-switching and starts moving faster. More than 1000 ISPs run their broadband business on Splynx, and customers report savings of up to 50% on recurring software costs.

Manage everything in one place

Save your accountant days of billing work

Manual invoicing, chasing late payments, and reconciling bank statements used to eat up days every month. Splynx auto-generates invoices, sends payment reminders by email or SMS, matches bank statement payments to invoices, and syncs transactions to QuickBooks or Xero automatically. Easyweb in South Africa cut month-end from up to 3 days to about an hour.

Save your accountant days of billing work

Your whole network. One dashboard.

Monitor every device, manage IPv4 and IPv6 addressing, enforce fair-usage policies, and automatically block non-paying subscribers — without touching hardware manually. Splynx connects to any device via RADIUS, SNMP, TR-069, or SSH, so you're never locked into a single vendor. When something goes wrong on the network, you'll know before your customers do.

Your whole network. One dashboard.

Every customer. Fully in context

Every call, ticket, invoice, service change, and contract lives inside a single customer profile — not scattered across three inboxes and a spreadsheet. Your team can schedule a job, send a payment reminder, or modify a plan without leaving the screen. Subscribers handle the rest themselves through the self-service portal, cutting inbound support volume significantly.

Every customer. Fully in context

Zero-touch provisioning at any scale

With the TR-069 ACS add-on, Splynx provisions a new router on its first connection, upgrades firmware on selected devices in one action, and lets you or your subscribers reboot devices remotely, from your desk instead of a customer's driveway.

Zero-touch provisioning at any scale

Dispatch smarter. Close jobs faster

Create work orders directly from support tickets with a single click — ticket details, customer info, and history transfer automatically. Field technicians get everything they need on their phone: one-tap navigation to job sites, task checklists, customer details, barcode scanning for equipment, and on-site e-signature capture.

Dispatch smarter. Close jobs faster

Customize Your system Your way

with the integrations you need, free from vendor lock-ins

Payments

Accounting

QoE

Communication and Networking

Frequently Asked Questions

What are the main alternatives to Splynx?

Broadband businesses that shortlist Splynx often also look at Sonar, VISP, Powercode, Azotel, ISP Rock, Aradial, BillMax, Gaiia, WISPGate, DataTill and SOLIDitech. For each of them we have a page on what Splynx offers: Sonar vs Splynx, VISP vs Splynx, Powercode vs Splynx, Gaiia vs Splynx and the others listed under "Compare Splynx".

Whichever system you consider, compare the total cost: license, hosting, support, updates and paid add-ons.

What should I check when choosing ISP software?

  1. Total cost: license, hosting, support, updates and paid add-ons together. Splynx: all features in one license, hosting in the maintenance fee, paid add-ons listed on the pricing page.
  2. Network fit: your routers and access methods, RADIUS included. Splynx: FreeRADIUS ships bundled and pre-configured with the billing.
  3. Payments where your customers are: local gateways, direct debit, cards on file. Splynx: integrations with many payment gateways and several payment methods per customer.
  4. Hosting and data: cloud or your own server, backups. Splynx: cloud by default, self-hosting supported, automatic backups.
  5. Migration: what is imported and who does it. Splynx: CSV import and migration assistance.
  6. Support and updates included or extra. Splynx: technical support and software updates are in the license.
  7. Openness: API, integrations, AI. Splynx: open API, integrations and the Splynx MCP Server.
  8. Try before you buy: Splynx offers a 15-day free trial with all features.

What are some tools and features that set Splynx apart?

Splynx goes beyond billing with FreeRADIUS bundled and pre-configured, TR-069 remote device management, voice and data rating, and linked account billing for multi-site customers from one dashboard. An open API and the Splynx MCP Server let you extend or connect anything the defaults don't cover.

How do I choose the right billing and network management platform for my ISP?

While there are many considerations when choosing the right software, two things matter most: the platform fits your current operations without heavy customization, and it can scale as your subscriber base grows.

Look for a system that covers billing, network access, and customer management in one place, supports the hardware you already use, and offers integrations with your payment and accounting tools. A live demo with your own data is the fastest way to find out.

How do I set up Splynx for my type of network?

Every ISP runs differently. Splynx is modular, so you configure it around your operation: fixed wireless, fiber, VoIP, or a combination. Most providers start with the how-to videos and knowledge base, which walk through billing rules, network setup, and customer management step by step.

If you need hands-on help, your subscription includes 2 hours of configuration support with a Splynx engineer. Dedicated support beyond that costs $70 per hour, sold in packages of 2, 5 or 10 hours.

How much should I expect to pay for ISP billing and management software?

It depends on your subscriber count, the features you need, and whether you're combining multiple tools or using one platform. Compare the total cost: license, hosting, support, updates and paid add-ons. Per-seat licensing adds up fast if you have multiple staff.

Splynx prices by active subscriber count with no per-seat fees - all features, unlimited admin accounts, and cloud hosting included. Estimate your cost with the pricing calculator.

What steps should I take when switching ISP billing software?

Before canceling your current platform, confirm that the replacement covers your billing, network management, and CRM requirements. Then make sure your existing data - customer records, tariff plans, services, credit cards data and balances — can be migrated cleanly.

Splynx supports imports from Excel, CSV, and several existing platforms directly. Every subscription includes 2 hours of free onboarding support to help with migration and initial configuration, with additional dedicated assistance available if your setup is more complex.

Which features are included in the Splynx license, and which add-ons are paid?

All Splynx features are included in the license; there are no paid feature modules. That covers billing and payments, CRM, ticketing, scheduling and field service, inventory, network management with IP address management, maps, network monitoring, the customer portal, the API and the mobile apps. Paid add-ons are accounting add-ons, Huawei OLT GPON, the ACS server (TR-069) and Whalebone Peacemaker. Details and prices are on the pricing page.

Does Splynx have mobile apps?

Yes. Three apps for Android and iOS work with Splynx: MyISP App for your customers, Splynx Field Service for technicians, and Splynx CommsApp for support agents, who handle tickets and WhatsApp chats from their phone.

Does Splynx support AI and MCP?

Yes. Splynx 6.0 introduced Splynx AI, which brings AI-assisted text actions and similar-ticket suggestions to support workflows, and the Splynx MCP Server, which allows AI assistants to securely access Splynx data through the Model Context Protocol. Both are included in the license.

Can I host Splynx on my own server?

Yes. By default Splynx runs on Splynx cloud hosting, which is included in the license. You can also host Splynx on your own server: the support team handles software issues, while the server itself is your responsibility. See the cloud and on-premise server policy.

Already using Splynx and thinking about switching?

Talk to us first. A missing feature, a process that takes too long or a setup that no longer fits your network can often be solved in Splynx itself: contact the Splynx team, or request a feature. Check what Splynx 6.0 added as well: Splynx AI, the Splynx MCP Server, the Splynx CommsApp for support agents, a new online sign-up flow, MRR reports and several payment methods per customer (release notes). If you need hands-on help to change your setup, dedicated support is available at $70 per hour.

Can I migrate data from my current ISP billing system to another?

Usually, yes. Before switching, make sure the new platform can import your customer data, tariff plans, services, and balances in a format your current system can export. Splynx accepts Excel, CSV, and direct imports from several billing platforms.

Details on the migration process are here.

Does Splynx have a free trial?

Yes. Splynx offers a 15-day free trial with no credit card required, covering all platform features including billing, RADIUS, CRM, and field service modules.

Launch in weeks, not months

We help you migrate your data without stress or disruption to daily operations.

1

From other platforms

Migration from another Billing/OSS platform with structured import (CSV, API, scripts). We can assist with data migration from your current system.

2

From current database or files

Collaborate with a dedicated deployment manager to determine the most efficient strategy for your data transfer. We support seamless imports from a variety of sources, including:

  • Excel
  • CSV
  • Any Radius server database
  • Other sources

We prioritize migrating your most critical records - specifically Packages, Customers, and Services. To ensure a seamless, day-one launch, your dedicated deployment manager will consult with you to import all necessary operational data.

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