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Customer management & Portal

Increase customer satisfaction by providing a highly personalized experience.

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All customer’s information in one place

All in one place

No need to switch between modules, everything is stored and manged under one customer profile.

Comments / To-Dos

Create comments or to-do reminders to keep your team up-to-date with the situation.

Actions

Schedule tasks, create tickets, send a message or call customers directly from their profiles.

Splynx customer profile

1

All in one place

No need to switch between modules, everything is stored and manged under one customer profile.

2

Comments / To-Dos

Create comments or to-do reminders to keep your team up-to-date with the situation.

3

Actions

Schedule tasks, create tickets, send a message or call customers directly from their profiles.

Custom fields

Create custom fields based on your requirements to capture and manage all customer information

Services

Supply and control all services in one tab. Services form the foundation for billing and customer management.

Billing

Manage customer billing in one simple to use tab. You can customize billing to suit various different billing terms and agreements for each customer.

Activity & communication log

An in-depth audit trail and communications log bring an advanced understanding of each customer's history.

Documents

Upload and store existing or generate new documents and signable contracts according to your pre-defined templates.

Statistics

Review detailed usage for Internet and Voice services within a specified period

Boost customer satisfaction with self-service portal

ISP Customer Portal

Profile management

  • Change user information
  • Change account password
  • Review uploaded documents

Services

  • Change services and tariff plans
  • Change password to the service

Support

  • Create/close or check the status of a
    support ticket and further communicate
    with a support representative in the app
    interface.

Statistics

  • Check Internet usage or VoIP
    services statistics

Customer finances

  • Check balance, invoices, all transactions,
    and payments
  • Pay for the services online using a Credit
    Card
  • Add or remove saved CC or bank account
    for automatic recurring payments

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