ISP ticketing platform to empower your team

Automate routine support processes, resolve cases faster, and satisfy your customers

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Splynx ticketing homescreen collage

Statuses

Cards display all current ticket statuses and amounts. All statuses are based on your own configuration.

Live activity feed

This feed displays all team, customer and system activities in real-time.

Assigned tickets

The section displays tickets that are assigned to you and other administrators.

Action buttons

Add notes, schedule tasks, check all activities, etc. All actions are performed directly in the ticket view.

Ticket management

Assign inquiries to the relevant agent or team, change status or ticket type, prioritize the work or add a relevant note.

Informative dashboard

Splynx ticketing dashboard

1

Statuses

Cards display all current ticket statuses and amounts. All statuses are based on your own configuration.

2

Live activity feed

This feed displays all team, customer and system activities in real-time.

3

Assigned tickets

The section displays tickets that are assigned to you and other administrators.

Working area

Splynx ticket view

1

Action buttons

Add notes, schedule tasks, check all activities, etc. All actions are performed directly in the ticket view.

2

Ticket management

Assign inquiries to the relevant agent or team, change status or ticket type, prioritize the work or add a relevant note.

Automatic ticket cteation

The system automatically creates tickets and assign them to a relevant agent or team based on your preferences.

Connection with CRM

Tickets are automatically assigned to a corresponding customer. You can access existing or create new tickets directly on their profiles.

Task scheduling

Create tasks for your team without leaving a ticket view page.

Performance reports

Track and analyze the performance of your team to boost the level of customer satisfaction.

Multiple mailboxes

Automatically assign new tickets to the relevant team by linking an incoming mailbox for each department.

Smart notifications

Notify your administators and customers about ticket updates.

Canned replies

Save the replies to the answers that you send often and quickly reuse them.

Colision detection

See who else is working on a ticket or customer profile and get a warning before sending a message if another has already been sent.

Effortless ticket management

  • checkmark Create or review tickets directly from the customer's profile.
  • checkmark Assign inquiries to the relevant agent or team, change status or ticket type, prioritize the work or add a relevant note.
  • checkmark Create a task that requires a field visit or other service directly from the ticket.
Splynx ticket management

Process incoming mailbox for every team

  • checkmark You can create separate incoming mailboxes for your sales, support, finance or engineering teams.
  • checkmark When a customer sends an email to one of your specified mailboxes - a ticket will automatically be created and assigned to the relevant team or agent based on the type and priority.
Incoming mailbox processing scheme

Aim for continous improvement

Splynx helps track the performance of your team and increase the level of customer satisfaction in your company

  • checkmark SLA report — track and understand the timing in the agent’s replies.
  • checkmark Agent performance — easily track how many tickets were assigned, reopened or resolved. Also see the total number of responses and averages of different metrics.
  • checkmark Performance distribustion report — track and analyze the response and ticket resolution time.
Splynx ticketing reports

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