Privacy Policy

Your privacy is crucial to us, and so is being transparent about how we collect, use, and share information about you.

Splynx lets its site visitors, https://splynx.com, control their personal data. This Privacy Policy provides information about how Splynx processes and protects this data.

We never sell personal data, and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (GDPR) (specifically, but not limited to, Article 6(1)(b) to (f) and Article 28).

For the purpose of this Privacy Policy, personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (cookies) etc. (the “Personal Data”).

In this policy, Company,” “we,” “us,” or “our refer to Splynx ISP Framework by Splynx s.r.o.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@splynx.com.

1. What information do we collect?

We collect personal information that you provide to us when you express an interest in obtaining information about us or our products or when you contact us.

The personal information we collect may include:

  • email addresses
  • names
  • phone numbers
  • company names
  • company size

1.1. Sensitive information

We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. 

1.2. Information automatically collected

When you visit our website, we store device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our services, and other technical information. 

We process this usage data to facilitate your access to our services and to assure its comfortable usage (e.g., to adjust our services to the device you are using), improve the quality of the services, develop new ones, and recognize and stop any misuse. 

Like many businesses, we also collect information through cookies and similar technologies. Cookies are small data files transferred onto computers or devices by sites for record-keeping purposes and to enhance functionality on our site. Cookies are stored on your individual device, and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing your web browser settings. Our Cookie Notice sets out specific information about how we use such technologies and how you can refuse certain cookies.

The legal basis for this processing is your consent and our legitimate interests, as monitoring and improving our website and services. 

2. When and with whom do we share your personal information?

We may share your personal information with our third-party service providers, such as analytical services, payment processors, CRM services, and others. These service providers may have access to personal information as needed to perform their functions. Third parties with whom we share your data currently include but are not limited to Google, HelpCrunch, MailJet, and Facebook. 

These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered. We contractually bind them to keep any information we share with them confidential and process Personal Data only according to our instructions.

3. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

4. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

5. Do we collect information from minors?

We do not knowingly collect personally identifiable information relating to children. In the event that we learn that we have collected personally identifiable information from anyone under 18 years of age without prior parental consent, we will take steps to promptly delete such information. By providing your personal information to Splynx, through the Service, you represent that you are at least 18 years of age or older.

6. What are your privacy rights?

You have a right to be informed of Personal Data processed by Splynx, a right to rectification/correction, erasure, and restriction of the processing. You also have the right to receive from us a structured, common, and machine-readable format of Personal Data you provided to us.

We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify, or delete any data that we store on behalf of our users or customers.

Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the Splynx Site and/or Services. You further agree that Splynx shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.

7. Will your information be shared with anyone else?

We may disclose your personal information with our service providers according to a written contract between each service provider and us. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information. 

8. Do we make updates to this notice? 

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you by prominently posting a notice of such changes or by directly sending you a notification.

9. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at info@splynx.com or by post to:

Splynx s.r.o.

Klausova 2958/17, Stodulky,

15500 Prague, Czech Republic 

10. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please send a request to info@splynx.com

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