ISP Billing & Network Management System

Built for the way Internet providers actually work

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WISPA 2025 Award Winner Service of the Year for ISPs

How ISPs transformed their business

Award-winning UK ISP Gigabit IQ chose Splynx to build the foundation for nationwide scaling

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How a leading US WISP outgrew its in-house OSS and transformed operations with Splynx

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South African ISP boosted revenue by 30% and halved churn to just 3%.

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Australian ISP achieved 3x faster customer onboarding through workflow automation.

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A New Zealand ISP slashed recurring costs by 40% with Splynx.

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South African ISP achieved 200% customer base growth in 1 year with Splynx.

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The unified platform helped South African ISPs save time, improve collections, and prepare for growth.

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Local WISP from Colorado saved 50% on software while improving business efficiency.

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Albanian ISP unified operations with Splynx and gained an edge over larger competitors.

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Maldives ISP overcame a decade of operational challenges by moving to Splynx.

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Simplifying ISP operations

Bill customers

Automate billing. Focus on growth.

Automate billing and invoicing according to your scenario.

Be flexible - easily manage pro-rates, cancellations, discounts, fees, and refunds.

Sync financial data seamlessly with your accounting software.

Offer multiple payment channels for customer convenience.

Erick Kiboi

AfriQ Network Solutions Ltd

The billing automation was a game changer - payment integration, disconnection, and reconnection all handled seamlessly. No more losses from unpaid clients or 2 AM "I’ve paid, reconnect me" calls. We ditched manual reconciliation and disconnections, freeing us to focus on onboarding more and more customers.

ISP billing automation interface with invoice generation and financial charts

Build a stable network

Optimize, automate, and scale your network.

Centrally manage network settings, authentication, and service provisioning without manual work.

Simplify device provisioning, firmware updates, and remote management with TR-069 ACS.

Efficiently manage IPv4 and IPv6 addresses.

Stay on the safe side with network monitoring, notifications, backups, and change management.

Organize and manage multiple network sites within your infrastructure.

Optimize performance with automated bandwidth management.

Leigh Ballard

CRISP Wireless

Managing our network with a simple yet powerful system is amazing. From CRM to customer setup, everything is easy to handle - no IT expertise required. The platform covers the entire customer journey, from first interaction to connection.

ISP network infrastructure management with Splynx CRM and automated provisioning dashboard

Support customers

Provide top-tier customer service.

Automate ticketing and task assignments for faster issue resolution and tracking.

Access customer data, service details, and communication history in one centralized CRM.

Better communication and personalization for customers: email, SMS, WhatsApp, and calls.

Remotely manage and troubleshoot devices with TR-069, minimizing on-site visits.

Deliver a self-service portal for customers to pay bills, manage services, and resolve issues independently.

Lionel Whitecross

Easyweb Internet (Pty) Ltd

With Splynx, month-end billing went from days to an hour, streamlining operations. The time saved processing anything has improved across the board. We no longer miss tickets or non-billings to customers. Customers can now track their own accounts, view all the tickets, and pay online. The amount of support to our call center has dropped significantly.

ISP support agent using Splynx ticketing system dashboard to provide customer service

Improve internal processes

Work smarter, not harder.

Automate work orders, installations, and task scheduling to improve resource management.

Keep inventory organized, track equipment, assign, sell, or rent items to customers.

Make teamwork easier with shared notes, activity logs, and smart reminders.

Store and access business documents easily, including contracts and service agreements.

Barnabie Opiyo

Mymanga Networks

I would say Splynx automation has allowed all employees to focus on their tasks and grow the company in a way that is streamlined, always knowing what to do next before we get there

ISP field technician installing equipment with Splynx scheduling and task management calendar dashboard

Increase sales

Simplify sales from quote to service activation.

Manage leads, track deals, and follow-ups with a built-in CRM.

Make customer onboarding seamless with a quick and easy sign-up process.

Communicate effectively via calls, emails, SMS, and WhatsApp - all linked to CRM.

Generate leads directly from your website with embedded sign-up forms.

Hanan Pillette

Primo

Before Splynx, a 10-minute call with a customer to sign up used to take more than 20 minutes, plus extra work at the back end.

ISP customer ordering a new internet plan via self-service portal or sales agent creating a quote in Splynx

Everything your team needs

All in one place!

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Billing & Payments

Recurring & Prepaid billing
Multiple payment channels
Local payment systems
Fees and tax management
Integrations with accounting systems
VoIP billing

Networking

RADIUS server
ACS (TR-069)
Network sites & maps
IPAM
Bandwidth management, QoE
Monitoring, backups, change control
Cybersecurity

CRM

Account management
Sales tracking
Customer portal
White-labeled mobile app for customer portal
Communications (Email, SMS, Calls, WhatsApp)

Ticketing

Automatic ticket creation
Multiple inboxes
Automation workflows
Notifications
Integrated with CRM & Scheduling
Performance reports

Field services

Job scheduling & tasks
Calendars
Work orders & checklists
Maps
Inventory integration
Mobile app for field techs

Inventory

Inventory tracking
Stock visibility and control
Multi-location management
Supplier management & invoicing
Integrated with CRM, ACS, and Scheduling

Trusted by 1000+ ISPs worldwide

Brandon Hardy — Cobalt Ridge (United States)

Cobalt Ridge

United States

The Splynx team is very responsive. They are constantly looking for ways to improve the platform to accommodate as many ISPs as possible. Their platform is capable of so many things that oftentimes when I submit a feature request I get a response back from a support person showing me how I can already do what I was asking for.

Spencer Pous — BluBroadband ISP (United States)

BluBroadband ISP

United States

I wanted to give a shoutout to Splynx! Over the weekend, I had a critical VM host fail, but restoring from backup was as simple as can be (on a fresh install). The few issues I did encounter were resolved quickly, Splynx responded to my tickets and had everything sorted within 15 minutes, on a weekend. This is exactly what I need (and expect) in a partner!

Josh Finlay — IP Telco (Australia)

IP Telco

Australia

Splynx has changed the way we do business. Primarily starting out as a way to manage our WISP customers, we have since also moved into consumer grade PPPoE clients on the NBN network and managed fibre services. It allows us to easily, and quickly provision new customers, delegate their IP addresses, apply shaping and record statistics. Splynx has always been easy to work with, very responsive to tickets and provided the support we've needed over the years.

We've helped hundreds of business achieve success.

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ISPs choose Splynx for these reasons

Up to 50% savings on software

Save up to 50% on recurring software costs with Splynx’s powerful automation tools.

Reliable support

Support is our priority! With 85% of tickets resolved in under 60 minutes, Splynx ensures you’re never left waiting — all while being open, responsive, and with no false promises or excuses.

Continuous development

With a dedicated team of 30+ developers, Splynx is constantly evolving, ensuring ongoing improvements to meet your growing needs.

Transform your ISP with Splynx

Gain full control over your ISP operations

See the real impact of automation

Understand how to optimise your business for maximum efficiency and growth

Start free trial today

Splynx customers chart showing ISP business growth with increasing number of active and new subscribers