Simple, scalable pricing for ISPs

The software pricing is subscription-based. The monthly subscription fee is always based on the number of active customers in Splynx database.

Splynx licenses are always calculated in intervals of 100 with an entry level license of (up to) 400 subscribers.

All Splynx features are included in the license. There are no paid feature modules. That covers billing and payments, CRM, ticketing, scheduling and field service, inventory, network management with IP address management (IPv4 and IPv6, including delegated IPv6 prefixes), maps, network monitoring, the customer portal, the API, and mobile apps for customers, field technicians and support agents (Android and iOS). Splynx AI and the Splynx MCP Server, which lets AI assistants securely access Splynx data, are included too.

Paid add-ons are listed above, under "Additional features and pricing", and in the full pricing details (PDF): accounting add-ons, Huawei OLT GPON, ACS server (TR-069) and Whalebone Peacemaker.

The entry license covers up to 400 subscribers, and only customers in "Active" status are counted. Together with the maintenance fee, it includes all system features, Splynx cloud hosting, automatic backups, software updates, technical support, 2 hours of configuration support, and deployment and migration assistance. As your broadband business grows, the license grows in steps of 100 subscribers, and paying yearly saves 10%.

A customer is considered as an active subscriber on the license if they are in Active status in the Splynx database. Customers in New, Blocked, or Inactive statuses are not counted towards the license.

An active customer is considered as one customer on the license should they have 1 to 4 active services. In case the subscriber has 5 to 8 active services, the system counts it as an additional active subscriber on the license. Splynx, therefore, counts each 4 additional active services as a new customer on the license.

No, we don’t provide one-time license fee as we continuously
maintain, develop, and support the product to meet high-standard market needs.

It is possible to upgrade or downgrade your license at any time. The system will prorate and deduct your unused funds from the new invoice.

Cloud-based server installation is Splynx's default, enhancing efficiency and service quality. However, on-premise installation is also possible. The same hosting fee applies to cover support for server migrations, local backup restorations, data recovery, and other server-related tasks that fall outside of Splynx software support, ensuring smooth operation regardless of your setup.

Yes, Splynx support team is able to provide advanced assistance during first phases of the platform deployment. Our support engineer helps you to configure the system, all tasks are described here.

Splynx subscription fee includes 2 hours of dedicated support to help with system configuration. If more than 2 hours are required by end user, then standard hourly fee is applied.

The integration flow and suggested steps are described in our how-to videos.

Splynx subscription includes:

• Technical support:
  Mon - Fri — 4:00-22:00 (Central European Time)
  Sat - Sun — 8:00 - 17:00 (Central European Time)
• Communication with the support team that is done via helpdesk using support@splynx.com email address or via the customer portal.
• Meetings with our engineers that are always scheduled via tickets.
• Daily answers — up to 2 tickets per day per the Splynx end user.
• Frequent software updates.

Yes, Splynx engineer can assist in the required configuration steps remotely via Zoom platform. The sessions are scheduled in our calendar once the subscription is bought. The cost for dedicated support is 70 USD/hour, it goes in packages of 5-hour increments.

Each ISP is unique and therefore it is hard to predict how much time the implementation will take to complete. We usually suggest the starter package (5 hours) and if required, upgrade to another 5-hour package to complete the project.