Splynx pricing

Splynx is a subscription based product, as we build long-term partnerships with our customers, delivering modern and reliable solutions.

Enter the amount of to calculate the price. Splynx licenses is always calculated in intervals of 100 with an entry level license of 200 subscribers

Recommended Specifications: 8GB, 4 CPUs, 160GB NVMe SSD

Recommended Specifications: 16GB, 8 CPUs, 320 GB NVMe SSD

Server Specifications: 4GB, 2 CPUs, 80GB SSD - $30/month

Server Specifications: 8GB, 4 CPUs, 160GB SSD - $60/month

Server Specifications: 16GB, 8 CPUs, 320GB SSD - $120/month

First 1000 customers
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$0.5 per customer

$0 per month

1001-5000 customers
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$0.4 per customer

$0 per month

5000-10000 customers
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$0.3 per customer

$0 per month

10001-50000 customers
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$0.15 per customer

$0 per month

$0

per month

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    Technical support

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    All public modules & add-ons

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    Software updates & API

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    Mobile apps

What you’ll get

Included in your license

All features and public add-ons

Technical support

Field technician mobile app

Frequent software updates

Customer portal mobile app

Full description of API

Unlimited administrator accounts

Automatic backups

Billed additionaly

The license count is increased for the use of these features as continious
maintanance and support is required

Huawei OLT GPON add-on

This is an extension to Splynx ISP Framework. If an active customer in Splynx has a HUAWEI GPON OLT provisioning service, it is counted as 2 subscribers. The maximum Splynx recurring charge for the add-on is 100 USD monthly. When the license amount of Huawei OLT customers reaches 100 USD/month, all additional OLT customers are not added to the license count.

ACS Server

Splynx provides the ability to provision and manage CPE devices using the TR-069 protocol. CPE devices that are managed via Splynx are charged separately. Each managed CPE device is counted as 1 active Splynx customer on the license. IIt means that an active customer with an active service which also has a TR-069 controlled device, will be counted as 2 subscribers on the Splynx license.

Hotspot online vouchers

All online vouchers are counted as active customers. Meaning that when 250 hotspot users are online, a 300-subscription license is required regardless of the number of vouchers generated or used.

Try it free

Try for free | No obligation | No credit card required

Khaya Tantsi

Director

I was impressed by the support I got when I was testing Splynx out, meeting
Alex talking to him and the advice he gave to grow my business.

For me it has been massive, I have managed to create all business processes
from just using your software. We have grown by almost 300% from when we
started with Splynx. We are now opening a new branch in Port Elizabeth.

Khula Tech Solutions logo-min
Catherine Hayes ava

Catherine Hayes

Office Manager

After a bit of confusion to start when I made contact which Splynx rectified, I have gotten a top-notch service. It was the best decision we made switching to Splynx from the other provider we were using. Splynx made the transition effortless. I’m delighted with the service I have received so far and can’t recommend them enough.

Clarewifi networks logo

Frequently Asked Questions

How does your pricing work?

The software pricing is subscription-based. The monthly
subscription fee is always based on the number of active
customers in Splynx database.

Splynx licenses are always calculated in intervals of 100 with a (up
to) 200
subscribers.

How do you count license subscribers?

An active customer is a subscriber that has at least one active
service
(Internet, Voice, or Recurring). Customers in any status
(New, Blocked, Disabled), but without active recurring service are
not counted into the license.

One customer is limited to 4 active services. In case you add the
5th service, the system counts it as a new active subscriber to your
license. It means that one customer with 10 active services will be
counted as 3 active subscribers in the Splynx license.

Do you provide a perpetual license?

No, we don’t provide one-time license fee as we continuously
maintain, develop, and support the product to meet high-standard
market needs.

Can we upgrade/downgrade our subscription and what happens with unused funds?

It is possible to upgrade or downgrade your license at any time. The
system will prorate and deduct your unused funds from the new
invoice.

Do you help with initial onboarding?

Yes, Splynx support team is able to provide advanced assistance
during first phases of the platform deployment. Our support
engineer helps you to configure the system, all tasks are described
here.

Splynx subscription fee includes 2 hours of dedicated support to
help with system configuration. If more than 2 hours are required by
end user, then standard hourly fee is applied.

The integration flow and suggested steps are described in our how-
to videos.

How do you provide support?

Splynx subscription includes:

  • Technical support — 7 days a week, 8:00-23:00 Central European Time.
  • Communication with the support team that is done via helpdesk using support@splynx.com email address or via the customer portal.
  • Meetings with our engineers that are always scheduled via tickets.
  • Daily answers — up to 2 tickets per day per the Splynx end user.
  • Frequent software updates.

Do you provide dedicated support?

Yes, Splynx engineer can assist in the required configuration steps
remotely via Zoom platform. The sessions are scheduled in our
calendar once the subscription is bought.

The cost for dedicated support is 60 USD/hour, it goes in packages
of 5-hour increments. Each ISP is unique and therefore it is hard to
predict how much time the implementation will take to complete. We
usually suggest the starter package (5 hours) and if required,
upgrade to another 5-hour packade to complete the project.

Join over 700 ISPs that already manage their business with Splynx!

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