Splynx’s Cloud and On-Premise Server Policy

Strategic shift to cloud infrastructure

We are embarking on a strategic journey towards a cloud-based infrastructure, aligning with our commitment to enhance service efficiency, automation, and customer experience. This shift addresses the evolving challenges tied to on-premise servers, including maintenance complexity, scalability limitations, and the increasing demands on our support team. To meet these challenges, we are transitioning towards more streamlined and efficient cloud-based solutions.

Primary focus on cloud server installation

Starting December 1, 2023, our default installation will exclusively be on a cloud instance, making cloud-based server installation the primary focus for Splynx. This strategic move is aimed at improving efficiency and elevating service quality.

Cloud server benefits for customers:

  • Enhanced Reliability – Our internal data shows that cloud servers experience fewer issues, less than 1% compared to on-premise servers, resulting in a more reliable service.
  • Faster Support Responses – The cloud setup enables our team to provide quicker responses and resolutions to emerging issues, surpassing the capabilities of on-premise servers.
  • Effortless Management and Maintenance – The cloud infrastructure enables 1-click upgrades for all Splynx servers and instances, ensuring that our customers are always up-to-date with the latest patches and updates.
  • Enhanced Security – All cloud servers benefit from a set of security solutions and continuous monitoring, providing an extra layer of protection against various cyber threats at no additional cost to the customer.

Hosting locations 

We collaborate with two leading cloud service providers, Digital Ocean and Vultr, ensuring our clients’ servers are hosted in local data centers. With over 34 data center locations worldwide, including a new option in South Africa, our extensive network guarantees that clients, regardless of location, have access to a nearby server for a smoother and more responsive experience.

Cloud server pricing

Transitioning from on-premise to our cloud infrastructure is free of charge. Customers will be responsible only for the regular monthly cloud hosting fees. This policy ensures a seamless and economical transition to a more advanced, scalable, and efficient cloud infrastructure.

User Count Specification Price
Up to 500 subscribers 2vCPUs, 4GB RAM, 80GB NVMe 35 USD / Month
Up to 2000 subscribers 4vCPUs, 8GB RAM, 160GB NVMe 70 USD / Month
Up to 5000 subscribers 8vCPUs, 16GB RAM, 320GB NVMe 140 USD / Month
For 5000+ subscribers 12vCPUs, 24GB RAM, 500GB NVMe 200 USD / Month

 

On-premise server support

Recognizing the diverse needs of our clients, Splynx continues to offer on-premise server installations, now accessible through a license extension fee of $100/month. This fee reflects the additional resources our team invests in maintaining, troubleshooting, and supporting these servers. It ensures that our support engineers are readily available to assist with various on-premise server requests, including data backup restoration, server migration, upgrades, and more.

Test server support policy

Under this policy, any work or support related to stage or test servers is subject to our standard per-hour pricing of $70/hour. This pricing model provides our clients with flexible, on-demand access to our expertise, covering activities like server troubleshooting, restoration, migration, and more. With this policy in place, our goal is to streamline your deployment processes, enhancing your confidence and the reliability of your systems.