Splynx’s Cloud and On-Premise Server Policy

Strategic shift to cloud infrastructure

We are embarking on a strategic journey towards a cloud-based infrastructure, aligning with our commitment to enhance service efficiency, automation, and customer experience. This shift addresses the evolving challenges tied to on-premise servers, including maintenance complexity, scalability limitations, and the increasing demands on our support team. To meet these challenges, we are transitioning towards more streamlined and efficient cloud-based solutions.

Cloud server benefits for customers:

  • Enhanced Reliability – Our internal data shows that cloud servers experience fewer issues, less than 1% compared to on-premise servers, resulting in a more reliable service.
  • Faster Support Responses – The cloud setup enables our team to provide quicker responses and resolutions to emerging issues, surpassing the capabilities of on-premise servers.
  • Effortless Management and Maintenance – The cloud infrastructure enables 1-click upgrades for all Splynx servers and instances, ensuring that our customers are always up-to-date with the latest patches and updates.
  • Enhanced Security – All cloud servers benefit from a set of security solutions and continuous monitoring, providing an extra layer of protection against various cyber threats at no additional cost to the customer.

Splynx Cloud Server

The cloud-based server installation is Splynx’s primary focus, enhancing efficiency and service quality. As of December 1, 2023, our default installation is on a cloud instance.

We collaborate with 3 leading cloud service providers – Digital Ocean, Vultr, and Hetzner.com, ensuring our clients’ servers are hosted in local data centers. With over 34 data center locations worldwide, including a new option in South Africa DigitaI, our network guarantees that clients can access a nearby server for a smoother and more responsive experience regardless of location.

The cloud server fee is already included in the Splynx license subscription. Transitioning from on-premise to our cloud infrastructure is free of charge.

Technical Support for Self-Hosted Splynx Servers

While we continue to support customers who prefer to self-host Splynx on their own servers, it’s important to note the scope of our support services for these instances.

For self-hosted or test servers, the Splynx support team will address software-related issues. Should you need help with matters related to your on-premise server, such as system migrations from one server to another, local backup restorations, data recovery, or other work related to server management or administration, we reserve the right to offer dedicated support at an additional cost.

Our standard price for the dedicated support service is billed at $70 USD per hour. Based on the complexity and scope of your needs, support can be purchased in packages of 2, 5, or 10 hours.

This approach ensures that our team can allocate the appropriate time and resources to assist you effectively.