Splynx vs Gaiia

Considering an alternative to Gaiia? Explore Splynx

Discover what Splynx does for your broadband business: billing, network management, CRM, support and field work in one platform, with every feature in one license. See whether it is the right fit for you.

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Considering an alternative to Gaiia? Explore Splynx

FEATURE HIGHLIGHTS

Explore Splynx capabilities

A closer look at what broadband businesses use in Splynx every day.

RADIUS that works with your equipment

FreeRADIUS ships bundled and pre-configured with Splynx: PPPoE, IPoE, MAC authentication and IPv6 delegation work with RADIUS-compatible hardware from any vendor. With the TR-069 ACS add-on, Splynx provisions a new router on its first connection and lets subscribers reboot their own router from the portal.

Bill subscribers on every continent

Splynx integrates with 17+ payment gateways, including Stripe, PayPal, GoCardless, Safaricom M-PESA, Paystack and PayFast, plus accounting sync with Xero, QuickBooks, Sage, NetSuite and Zoho.

Deploy your way: cloud or your own server

Splynx runs on Splynx cloud hosting by default, included in the license. If you prefer to keep billing data on your own infrastructure, you can host Splynx on your own server.

Can I migrate from Gaiia to Splynx?

Yes. Splynx imports data from CSV files, with a preview before anything is saved, and the Splynx team can also migrate data via API or scripts. Deployment and migration assistance is included in the license, with a deployment manager to plan the move. See how migration to Splynx works.

What should I check when choosing ISP software?

Total cost: license, hosting, support, updates and paid add-ons together. Splynx: all features in one license, hosting in the maintenance fee, paid add-ons listed on the pricing page.
Network fit: your routers and access methods, RADIUS included. Splynx: FreeRADIUS ships bundled and pre-configured with the billing.
Payments where your customers are: local gateways, direct debit, cards on file. Splynx: integrations with many payment gateways and several payment methods per customer.
Hosting and data: cloud or your own server, backups. Splynx: cloud by default, self-hosting supported, automatic backups.
Migration: what is imported and who does it. Splynx: CSV import and migration assistance.
Support and updates included or extra. Splynx: technical support and software updates are in the license.
Openness: API, integrations, AI. Splynx: open API, integrations and the Splynx MCP Server.
Try before you buy: Splynx offers a 15-day free trial with all features.

Which features are included in the Splynx license, and which add-ons are paid?

All Splynx features are included in the license; there are no paid feature modules. That covers billing and payments, CRM, ticketing, scheduling and field service, inventory, network management with IP address management, maps, network monitoring, the customer portal, the API and the mobile apps. Paid add-ons are accounting add-ons, Huawei OLT GPON, the ACS server (TR-069) and Whalebone Peacemaker. Details and prices are on the pricing page.

Does Splynx have mobile apps?

Yes. Three apps for Android and iOS work with Splynx: MyISP App for your customers, Splynx Field Service for technicians, and Splynx CommsApp for support agents, who handle tickets and WhatsApp chats from their phone.

Does Splynx support AI and MCP?

Yes. Splynx 6.0 introduced Splynx AI, which brings AI-assisted text actions and similar-ticket suggestions to support workflows, and the Splynx MCP Server, which allows AI assistants to securely access Splynx data through the Model Context Protocol. Both are included in the license.

Can I host Splynx on my own server?

Yes. By default Splynx runs on Splynx cloud hosting, which is included in the license. You can also host Splynx on your own server: the support team handles software issues, while the server itself is your responsibility. See the cloud and on-premise server policy.

Does Splynx offer a free trial?

Yes - a 15-day free trial with access to full features.

Considering an alternative to Gaiia? Explore Splynx

Explore Splynx capabilities

RADIUS that works with your equipment

Bill subscribers on every continent

Deploy your way: cloud or your own server

Frequently Asked Questions