Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.
Our previous billing software was known as Unify. With this we had some major problems in the billing aspect such as account balance not matching up, issues with invoices, online payment issues, API outdated and not working as expected and not being able to keep track of devices we sell and manage inventory properly. We had to pay 10 times more than what we paid for Splynx.
Mainly due to the ease of the billing system which was presented to us. It had all the aspects of our daily operations bundled into one. Previously we had everything separate, a different billing system, another ticketing system, inventory management was havoc, and radius/ NAS was not up to the standards. If we created a new package we had to reboot our NAS. Which was something we debated for a long time to be fixed. We cannot give bonus data to customers other than what's defined on the package. With Splynx all these were getting addressed, billing, customers, ticketing, inventory, scheduling and Radius/NAS all these were coming into one centralized system. Moreover, numerous options on Tariff plans which we could provide to customers. Such as bonus data and setting bandwidth boost for different hours of the day. For us, Splynx was the gem that we had been searching for a long time.
Results from working with us
Where to start, We can now have more precise bandwidth control on our customer base with better-designed packages. We are able to track all our devices by knowing who we had sold the devices to. Our billing system has gone almost automated to the Finance team by removing all the manual work they were doing. We even joked during the implementation that now the billing team could be just one person. It was that much automated. Before they had to crunch numbers at the end of every bill running date. I would say with all the features that came with Splynx, our finance team would have been the happiest. Cause I knew the struggle they had been going through for the past decade. Yes, we spent more than 10 years with our previous billing system.
Easyweb, South Africa
Month-end takes one hour now compared to three days or more before Splynx.Learn more
Mymanga Networks, Kenya
Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.Learn more
Khula Tech Solutions, South Africa
The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.Learn more
THDtel, Saint Martin
Splynx interface provides all the information to help customers in case of an outage. We stopped wasting time looking via 3 or 4 different tools.Learn more
Citi-Tech South Africa, South Africa
Provided a better service offering to customers.Learn more
Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.Learn more
Raajje Online, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.Learn more
High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.Learn more
Au Wireless, Australia
Almost a 50% reduction in recurring costs.Learn more
RTSNet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.Learn more