Month-end takes one hour now compared to three days or more before Splynx.
The main issue is that we required a software platform that could offer us end-to-end solution by joining all parts of the business and fulfilling all the requirements. From the onset of signing up the client to installation and billing. Having these different packages they could not offer us this solution.
The support is fantastic. No matter what day of the week, there is someone to assist. In case of emergency your support team is able to assist quickly via a quick Skype call to resolve the issue.
Results from working with us
As an example, originally month end used to take us up to 3 days or more to complete. With Splynx we are able to process month end in about 1 hour. The saving of time to process anything has improved across the board. No more do we miss on tickets or non billings to customers. Customers can now track their own account and view all the tickets and pay online. The amount of support to our call center has dropped significantly.
Check other stories
Easyweb, South Africa
Month-end takes one hour now compared to three days or more before Splynx.Learn more
Mymanga Networks, Kenya
Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.Learn more
Khula Tech Solutions, South Africa
The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.Learn more
THDtel, Saint Martin
Splynx interface provides all the information to help customers in case of an outage. We stopped wasting time looking via 3 or 4 different tools.Learn more
Citi Tech, South Africa
Provided a better service offering to customers.Learn more
Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.Learn more
Raajje Online’s, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.Learn more
High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.Learn more
AU Wireless, United States
Almost a 50% reduction in recurring costs.Learn more
RTSnet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.Learn more