Easyweb

South Africa

Month-end takes one hour now compared to three days or more before Splynx.

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Previous solution

Datatill logo
Sage logo

Problem

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The main issue is that we required a software platform that could offer us end-to-end solution by joining all parts of the business and fulfilling all the requirements. From the onset of signing up the client to installation and billing. Having these different packages they could not offer us this solution.

Why Splynx?

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The support is fantastic. No matter what day of the week, there is someone to assist. In case of emergency your support team is able to assist quickly via a quick Skype call to resolve the issue.

Results from working with us

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As an example, originally month end used to take us up to 3 days or more to complete. With Splynx we are able to process month end in about 1 hour. The saving of time to process anything has improved across the board. No more do we miss on tickets or non billings to customers. Customers can now track their own account and view all the tickets and pay online. The amount of support to our call center has dropped significantly.

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