How to reset your Splynx admin password

Locked out of the Splynx admin panel? There are four ways back in. Which one fits depends on who else can log in and where your Splynx runs.

Can’t find your admin login page in the first place? See where to log in to Splynx.

Ask another administrator

If a colleague can still log in, they can set a new password for you in a minute:

1. Go to Administration → Administrators.
2. Click the Edit icon in the Actions column next to your account.
3. Click Reset password, generate a new password with the button next to the Password field (or type one), and click Save. Then they pass the new password to you over a secure channel.

After you log in, change it to your own password in My Profile → Change password.

Reset it yourself from the login page

When self-service reset is turned on, the admin login page shows a Reset password link:

1. Click Reset password.
2. Enter your email or login and the Code from CAPTCHA, then click Send request.
3. Enter the Verification code you receive and click Confirm to set a new password.

If the code doesn’t arrive, click Resend code. You can request a new code every 120 seconds. The code is valid for a limited time (1 to 72 hours, set by your administrator), and the number of attempts is limited.

No Reset password link? Turn it on for next time

If the login page shows Forgot your password? instead (the link that brought you to this article), self-service reset is off on your system. Once someone is back in, a Super administrator can turn it on in Config → Main → Preferences → Administration and Security:

Make sure each administrator’s profile has a current email address (or phone number, if you use SMS).

On your own server: the passwd console script

If you run Splynx on your own server and have shell access, you can change any administrator’s password from the command line. Connect to the server over SSH and open the script folder:

cd /var/www/splynx/system/script/

Run ./passwd without arguments to see the usage help. To set a new password for an administrator:

./passwd admin --login=<admin> --password=<new password>

For example, ./passwd admin --login=admin --password='N3w-Passw0rd' sets a new password for the login admin. Put the password in single quotes if it contains special characters.

The same script changes customer portal passwords: ./passwd customer --login=<login> --password=<password>.

During installation, Splynx creates two super administrator logins, admin and splynx, and shows their passwords. If you’ve lost both, reset either one with the command above.

Watch the script in action:

On Splynx cloud with no way in: contact support

If Splynx hosts your system, the first two routes work the same way: another administrator can reset your password, or you can use Reset password on the login page if it is turned on. If neither works, contact Splynx support at support@splynx.com. Technical support works Monday to Friday 4:00–22:00 and Saturday to Sunday 8:00–17:00 (CET).

Locked out by two-factor authentication

If your password works but you’ve lost your two-factor authentication app, another administrator can reset your 2FA: Administration → Administrators, the Edit icon next to your account, then the reset icon (⟳) next to the Enabled 2FA status, and Confirm. If the Super administrator loses access to their 2FA, contact Splynx support at support@splynx.com. More on setting it up: two-factor authentication in Splynx.

For every setting mentioned here, see the knowledge base: Administrators, Preferences and Console commands.