Manage your support processes within the Splynx platform

Splynx is a complete solution that allows ISPs to manage a lot of business processes in one place instead of switching across different platforms. We brought our ticketing system to the next level in the v.2.3.  

Ticketing platform is tailored to telecoms-specific needs taking into consideration all the feedbacks from our customers. This means that you can do much more than just replying to the emails. Assign the tickets to the right person,  prioritize the work and schedule the tasks for the technicians, it is all done to increase productivity.

  • Smart notifications:

          Create your custom notifications for your stuff and customers every time when there is an update or activity in the ticket.

  • Canned replies

Save your time by replying with the same answers over and over again by creating and using your own canned replies.

  • Activity log and notes

View the agent and tickets activity to be always aware of what is going on.

  • Scheduling

Schedule the task for your administrators and field technicians within a ticket.

 


Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.