These days, to retain customers, Internet Service Providers should have a wide range of different plans and packages to ensure a great customer experience.
Unfortunately, there are a few impediments that most of you might face down the road:
With Splynx, you can quickly get around these hiccups, set up new customers, get them on board, and get them charged for your services. In this blog post, you’ll delve into the nuts and bolts of how a flexible tariff plan configuration can bring your business to the next level.
In Splynx, no tariff plan is set in stone. You can configure custom service packages with different prices and speeds and tie them to a specific customer or apply batch instructions for all customers for the important services for your business. Let’s say you need to create a tariff plan for those customers who want their internet to be fast enough to binge streaming and share large files. You can give them a faster download speed in the evening but block when the amount of data is reached.
You may also want to be more lenient with your customers and create a plan with a handful of perks such as delayed payments options, data top-ups, unlimited traffic on the weekends, etc. Splynx eases the creation of custom and automated experiences for the end-users.
In the tool, you can create and manage five different plans that go in line with recurring, prepaid, and postpaid billing types. Let’s take a look at them:
Read more about internet plan configuration in our guide: ‘Configuring Tariff Plans.’
Many people find it’s convenient to have all of their services housed by one provider. That makes bundle packages an excellent choice for them. A bundle pack can include two, three, or four different services: any combination of internet, TV, phone, recurring services such as public IP addresses, server rental, etc. It throws everything into one pot for one low monthly price.
End-users may opt for various triple-play bundles that often combine internet, home phone, and TV as a single access subscription.
Bundle packages work great for:
Here’re some pros of using bundles:
Many internet providers shift from traditional contract policy, which stipulates heady early termination fees. Still, if you want to build strong relationships with customers for the foreseen future, you’ll devise a binding term agreement.
For instance, you can suggest introductory offers and lower cost per megabit per second to those ready to sign the agreement and commit to using your service for a year or two. The premium plan, data caps, or higher rates can be assigned to those customers who opt for pay-as-they-go plans.
In Splynx, you can easily and quickly check into a contract and other agreement documents in the ‘CRM’ module → ‘Documents’ section. Use a predefined template, change and save it as a new template for further assignments. Another option is to upload a pdf file.
This step-by-step guide will help you figure out the drill: ‘Documents’.
Here you’ll find templates for contracts: ‘Variables for templates’.
The billing system is the pillar of Splynx when it comes to effective business management. You can create or update new services, introduce time-limited offers and tie them to any billing type: recurring in a prepay or postpay mode, or charge your customers only for a specific time frame in a prepay billing type. By combining these two forces, you can devise a powerful marketing strategy:
There are many instances when users seek a temporary broadband solution (a day / week/ month): travel purposes, conferences or festivals, construction sites, or maritime industry.
ISPs concentrated in the countries that experience the influx of tourists during high seasons should deem short-term plans to be a win-win solution.
With the RADIUS server, Splynx can provide one-time access via prepaid voucher generation.
Take a look at the process of generating a prepaid voucher: ‘Prepaid Vouchers’.
Here’s a brief takeaway:
Whichever plan you choose to create, just make sure it aligns with your business goals.
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