A new modern look for Admin and Customer Portal

The Admin Portal and Customer Portal login pages have been redesigned as part of Splynx v5.1 to help providers highlight what is essentially important. They also receive new levels of customization and flexibility with minimal effort.

A new modern look for your ISP Portal

As we continue our ongoing efforts to improve customer self-service management and provide a modern and helpful experience, today we’re unveiling a visual refresh of the portal login page to better guide your customers through the information that truly matters.

New Admin Portal login page

Our updated admin-login page brings a modernized design, improved UX and enhanced responsiveness for better device usability.

Revamped Customer Portal login page

It’s not just form but function, too. Our new Customer Portal sign-in page includes a cleaner layout, a unified login form, and an engaging right sidebar that can also be used for communication and promotional needs. This (right-sided) area can be easily customized directly from Splynx to match your brand’s visual identity.

How To: Change Customer Portal Appearance in Splynx

Modular architecture is one of Splynx’s key advantages, as you can manually install new modules, easily expanding your system’s capabilities. Basically, it’s like a sandbox. Customizing the Customer Portal is no exception. There are two options here:

• First, you can use the Site customization feature to configure and style the entire Admin and Customer Portal default view of your Splynx instance. In particular, the Header, Footer, Custom CSS, and Custom JavaScript can be changed/applied to the entire portal.
• Second, if you need to change just the login page appearance, without affecting the rest of the portal, the recommended approach is to use add‑on entry points.

As recently discussed in the Splynx forum, entry points let you target specific portal areas for your changes with surgical precision. This includes hiding extra content, stripping down the login to a sleek form, or embedding it via iframe for seamless branding, all without altering global portal styles. Our client used this method to redesign their login screen, removing unnecessary elements and embedding the Splynx login in their website (see the screenshot below).

On the functionality side, the portal integrates smoothly with the Splynx billing and network management system, enabling a unified platform for all customer interactions. The previous article provides a more detailed overview of the customer portal’s possibilities and its role in ensuring high-quality self-service.

Splynx supports full customization, both globally and at the element level. Our detailed guide below describes how you can easy customize the right sidebar of the Portal’s login screen. And our support team is always one email away to help with any difficulties that may arise on your way.

How do I set it up?

1. Add a new module in Splynx’s Admin Panel. Go to Config → Integrations and click “Install module”.
   
2. Then, create a new module with the Type set to “Add-on.” Configure Entry points attributes with settings as in the screenshot below; copy/paste this Code for later use and click the “Install” button.
   
3. Enable “Entry points status for portal”.
   
4. Upload any images or animations through Splynx’s File manager (Go to Config → System → File Manager), and after that, set them for the right sidebar of Customer Portal’s login screen by changing the source attribute of the image element in Code (‘/uploads/Test-picture.jpg’) to the path of your image.
   

Below are a few live examples showing transformation possibilities from the default UI to a fully branded ISP login page that displays correctly on any screen and device.

This kind of customization not only improves user experience but also strengthens trust and brand recognition.

Enhance Your ISP Business with Customer Portal Mobile App

Last but not least, our new, overhauled mobile app acts as a customized mobile self-service client portal for ISPs of any size. It offers the much-needed possibility of white-labeling (for both login and home screen icon) at no extra cost.

By leveraging a combination of Splynx TR-069 ACS for remote managing CPEs at scale and Customer Portal self-service options, you can significantly reduce churn and greatly improve operational efficiency and customer satisfaction. You can find out more details about it here.