United States
Almost a 50% reduction in recurring costs.
Problem
Costs were high, no built in RADIUS, poor portal, poor PPPoE integration, poor ticketing.
Why Splynx?
I was interested at first in the Splynx cost and the ticketing system. I was impressed by onboarding support. Being able to take our data with Sonar and import into Splynx with minimal modifications on our end. Also, ability to get in-depth technical support prior to even becoming a customer.
Results from working with us
Improvement of our ticketing system, it is much easier to track and more useful for both the customer and our external customer support staff. We have RADIUS authentication of all users and that functionality is built in rather than deploying add on services to our servers. Almost a 50% reduction in recurring costs.
Check other stories
Easyweb, South Africa
Month-end takes one hour now compared to three days or more before Splynx.
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Mymanga Networks, Kenya
Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.
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Khula Tech Solutions, South Africa
The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.
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Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.
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Raajje Online’s, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.
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High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.
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RTSnet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.
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Wireless Nation, New Zealand
Enabled growth and eliminated the requirement to build a software team inhouse.
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