United Kingdom
Grown from a small WISP into a full ISP building FTTP.
Problem
Before implementing Splynx, Country Connect faced challenges in managing its operations as a small ISP. They had no budget for a Business Support System (BSS) platform and had to rely on manual processes and basic tools to handle their customers.
Why Splynx?
Splynx was implemented early on, with the direction of travel being to start from a position of strength, with a BSS system that could provide functionality to operate a small ISP efficiently. The main factor for us is the support available from the team, they are quick to respond to any issues and are willing to engage with functionality suggestions. Additionally, a great set of features, even in the early product, clean UI design and priced to work with a growing altnet.
Results from working with us
Our entire workflow is based around Splynx, from prospect to in-life customer and the management of everything in between. Introduction of bundles has helped us to manage the contracted customer retention journey and creates internal prompts to re-contract customers. The tiered pricing of Splynx allowed us to implement a solid platform from day 1, when we literally had zero budget for a BSS platform and this allowed us to grow the business from a position of strength, adding revenue month on month. We’ve grown from a small WISP into a full ISP building FTTP.
Check other stories
Easyweb, South Africa
Month-end takes one hour now compared to three days or more before Splynx.
Learn more
Mymanga Networks, Kenya
Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.
Learn more
Khula Tech Solutions, South Africa
The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.
Learn more
THDtel, Saint Martin
Splynx interface provides all the information to help customers in case of an outage. We stopped wasting time looking via 3 or 4 different tools.
Learn more
Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.
Learn more
Raajje Online’s, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.
Learn more
High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.
Learn more
RTSnet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.
Learn more
