New Zealand
The old system required a lot more manual record-keeping on spreadsheets, paper documents, and duplicate data entry. Splynx now takes care of this in one simple solution, saving us time.
Problem
We found that Radius Manager worked well as a start-up program but lacked many automated features and billing integration. As the business grew Radius Manager became more difficult to use and didn't have the flexibility to meet our customer's needs.
Why Splynx?
We choose Splynx for a number of reasons but one of the main reasons was to integrate the billing and customer management into one system. There are a lot of useful features such as scheduling tasks for installers and technicians via the mobile app, follow-up reminders, lead creation and one of my favorites is the customer portal where customer can pay their accounts and view their data usage.
Results from working with us
We found that Splynx took control of a lot of the repetitive tasks by managing them in one system. Our old system required a lot more manual record keeping on spreadsheets, paper documents, and duplicate data entry. Splynx now takes care of this in one simple solution saving us time.
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Easyweb, South Africa
Month-end takes one hour now compared to three days or more before Splynx.
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Mymanga Networks, Kenya
Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.
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Khula Tech Solutions, South Africa
The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.
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THDtel, Saint Martin
Splynx interface provides all the information to help customers in case of an outage. We stopped wasting time looking via 3 or 4 different tools.
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Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.
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Raajje Online’s, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.
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High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.
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RTSnet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.
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