Australia
With an opportunity to do more from within Splynx, the time required to manage customer needs has changed a lot.
Problem
We were a start up WISP looking for a system to manage our customers.
Why Splynx?
When we started it was simply about managing our WISP. But it has grown to more with CRM and scheduling now which have been a fantastic add-on. The support from the guys is fantastic, they get back to you in a timely manner and nothing is too much trouble and responses are easy to understand and implement. The management of our network in a simple system yet in-depth is amazing. There is very little we can not do within the platform when we are dealing with customers, from their first interaction to getting to connected to following with emails or texts. From CRM to customer setup the system is easy to manage and understand and you don't need to be an IT genius to work through the systems.
Results from working with us
The simplicity of the system has been the best thing about Splynx. As we have been using it for for over 3 years now we have watched the improvements become implemented with each upgrade. Being able to do more from within Splynx is certainly changing the time required to manage customers, and as our numbers keep growing the more we can do within Splynx the easier it is for our staff to manage customer needs.
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The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.
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Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.
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Raajje Online’s, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.
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High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.
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RTSnet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.
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Wireless Nation, New Zealand
Enabled growth and eliminated the requirement to build a software team inhouse.
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