Almost a 50% reduction in recurring costs.
Costs were high, no built in RADIUS, poor portal, poor PPPoE integration, poor ticketing.
I was interested at first in the Splynx cost and the ticketing system. I was impressed by onboarding support. Being able to take our data with Sonar and import into Splynx with minimal modifications on our end. Also, ability to get in-depth technical support prior to even becoming a customer.
Results from working with us
Improvement of our ticketing system, it is much easier to track and more useful for both the customer and our external customer support staff. We have RADIUS authentication of all users and that functionality is built in rather than deploying add on services to our servers. Almost a 50% reduction in recurring costs.
Easyweb, South Africa
Month-end takes one hour now compared to three days or more before Splynx.Learn more
Mymanga Networks, Kenya
Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.Learn more
Khula Tech Solutions, South Africa
The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.Learn more
THDtel, Saint Martin
Splynx interface provides all the information to help customers in case of an outage. We stopped wasting time looking via 3 or 4 different tools.Learn more
Citi-Tech South Africa, South Africa
Provided a better service offering to customers.Learn more
Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.Learn more
Raajje Online, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.Learn more
High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.Learn more
Au Wireless, Australia
Almost a 50% reduction in recurring costs.Learn more
RTSNet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.Learn more