Streamlined billing, provisioning, CRM processes, and workflows thereby eliminating human errors, increasing efficiency by reducing the time taken to carry out certain tasks, improved response time, and saw an overall reduction in costs.
We were using a combination of a be-spoke solution and some manual processes while looking for a full-featured BSS/OSS framework.
A combination of factors namely, maturity of the system and key billing, orchestration and provisioning features and functions, a clear product roadmap, pricing flexibility, responsive and quality support, extendibility and integrability of the system with a rich Open API library. There was also the fact that it supports common payment gateways including M-Pesa.
Results from working with us
Splynx allowed us to come up with a seamless billing and provisioning workflow. We have been able to automate the majority of our processes increasing staff productivity, efficiency, and quality of service while reducing our overall backend BSS/OSS costs.
Check other stories
Easyweb, South Africa
Month-end takes one hour now compared to three days or more before Splynx.Learn more
Mymanga Networks, Kenya
Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.Learn more
Khula Tech Solutions, South Africa
The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.Learn more
THDtel, Saint Martin
Splynx interface provides all the information to help customers in case of an outage. We stopped wasting time looking via 3 or 4 different tools.Learn more
Citi Tech, South Africa
Provided a better service offering to customers.Learn more
Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.Learn more
Raajje Online’s, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.Learn more
High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.Learn more
AU Wireless, United States
Almost a 50% reduction in recurring costs.Learn more
RTSnet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.Learn more