South Africa
Better client service, as a result, reduced admin load and troubleshooting of issues has become much easier.
Problem
Radius Manager (DMA) is very basic and had not enough functionality.
Why Splynx?
Solution looked professional and had many features we were interested in. Reliable, good interface. Mostly intuitive functions and good documentation. Initially, a good RADIUS was required. Later we looked at the billing and other functions. Very useful to manage all interactions with clients on one platform.
Results from working with us
It has enabled us to ditch 3 separate platforms: Clickatell SMS Portal, Freshdesk Support Portal, and Sagepay Debit order Portal. All our dealings on those platforms can now be done within Splynx, GAME CHANGER! We have automated billing, ability to give clients a portal and graphs etc. AUP and alerts are very good. Better client service, as a result, reduced admin load and easier to troubleshoot issues.
Check other stories
Easyweb, South Africa
Month-end takes one hour now compared to three days or more before Splynx.
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Mymanga Networks, Kenya
Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.
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Khula Tech Solutions, South Africa
The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.
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Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.
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Raajje Online’s, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.
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High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.
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RTSnet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.
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Wireless Nation, New Zealand
Enabled growth and eliminated the requirement to build a software team inhouse.
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