Kenya
Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.
Problem
We had issues ranging from: - communication with customers (UISP only supports SMS/Email notifications for payment and invoice related events) - hardware compatibility (UISP doesn't really have good support for equipment not manufactured by Ubiquiti) - Payment automation (we primarily use M-PESA and were forced to develop our own plugin, but it was tedious having to work on updates) - Prepaid payments (UISP doesn't really support this very well, we had clients disconnected before or well after due dates. This was a big issue for us since our client base is almost 95% prepaid.)
Why Splynx?
We came across a solution that solved all our current issues and had features that we were planning for in the future. We try not to vendor lock ourselves but the growth of Splynx and MikroTik, and the open nature of both platforms have given us reason not to look elsewhere.
Results from working with us
Full integration into Mikrotik. We got features like contention, that we really needed that ended up reducing our costs for backhaul bandwith after a proper setup. We discovered we didn't need as much capacity for the current client base and ended up onboarding a whole lot more people. What would have been spent on additional capacity when into customer acquisition (marketing etc). I would say automation has allowed all employees to focus on their tasks and grow the company in a way that is streamlined, always knowing what to do next before we get there.
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Easyweb, South Africa
Month-end takes one hour now compared to three days or more before Splynx.
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Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.
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Khula Tech Solutions, South Africa
The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.
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Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.
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Raajje Online’s, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.
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High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.
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RTSnet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.
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Wireless Nation, New Zealand
Enabled growth and eliminated the requirement to build a software team inhouse.
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