Kenya
AfriQ Network Solutions Ltd ... Forgot about manual payment reconciliation, manual disconnection, and reconnection, and focused more on onboarding and customers.
Problem
Provisioning & disconnection was all manual. No inventory. No backups. No CRM.
Why Splynx?
We saw a team ready & geared to change the ISP platform and support their product. Support is what we value the most. We rather have a product under development but have support than have a finished product with no support.
Results from working with us
The billing process automation was magical. Game changer. Payment integration, disconnection, and reconnection. We cut down on losses from clients who had not paid bills but enjoyed the service till manual disconnection was done. 2 am "I have paid reconnect me" calls ended. We forgot about manual payment reconciliation, manual disconnection, and reconnection and we focused on onboarding more and more customers.
Check other stories
Easyweb, South Africa
Month-end takes one hour now compared to three days or more before Splynx.
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Mymanga Networks, Kenya
Automation has allowed all employees to focus on their tasks and grow the company in a streamlined way.
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Khula Tech Solutions, South Africa
The company has grown to have almost 500 clients in less than 3 years, and grew by almost 300% from when it started.
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Ghostfibre, South Africa
Having one system to manage everything saves a ton of time and gives space to focus on sales, support and marketing.
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Raajje Online’s, Maldives
Gained a more precise bandwidth control on the customer base with better designed packages. Apart from that, the billing system has gone almost automated -- previously the finance team had to crunch numbers at the end of every bill running date, now the entire billing team could be just one person.
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High Tide Group, United Kingdom
Removed almost all the billing errors. Started the deployment of the ISP part of the business, and Splynx gives a good foundation and structure to work to.
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RTSnet Pty Ltd, South Africa
The billing system, as well as client management, has improved dramatically because bookkeeping is automatically being updated daily by Splynx.
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Wireless Nation, New Zealand
Enabled growth and eliminated the requirement to build a software team inhouse.
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