Thinking about migrating to Splynx as your new OSS/BSS platform?

We have been reluctant to switch from Sonar for a while now just because of how much work it is… my only regret is that we didn’t do it sooner. But now I’m glad I can come into the office and use a program that just WORKS and we have most everything integrated we couldn’t be happier.

Don’t get me wrong, Splynx sometimes has bugs and I’ll be the first to say that… BUT they have all been easily fixable and not left us incapacitated for days. I had a problem today with data structure and Splynx support helped me fix it quickly. The best part about it is… it’s something that’s FIXABLE. In Sonar, if we had any problems with data we were constantly told to “deal with it.”

There was nothing worse than being told to deal with a product that didn’t work and not being able to fix obvious problems because it would be “too hard.” Splynx is letting us do now what we should have been doing 7 years ago, which was running our WISP.

Just wanted to reach out and say thank you to everyone who’s helped us in our transition to Splynx. You guys have truly been a breath of fresh air. I look forward to working with each and every one of you for years to come!

We decided very early on that we liked Splynx and wanted to move over to it but the task seemed so monumental and dedicating the time to it and our big concern was bringing our credit card information over.

We thought we’d have to more heavily involve our processors and when we learned that the migration was really simple and the tokens had just come over and billing would continue as it was, it made the decision much easier for us and much faster and then it was full steam ahead.

My biggest concern switching to any platform was the nightmare of requiring our customers to input their credit card information into our billing system.

Our current billing platform, Sonar, has indicated they might stop allowing automated transactions with credit card processing in 3 days. And if they do it, we will need help from Splynx to run a few hundred transactions on Monday. Yesterday we successfully attached Splynx to our payment gateway and tested a credit card transaction which worked perfectly.

What I want to say that if other prospective clients have the same nightmares as I did about switching billing software companies, you can easily let them know this is not a problem. Literally all we had to do was put in our current payment gateway credentials. The total time involved in getting this setup was 5 minutes. We continue to be very pleased with the support of Splynx.

Yeah, so I heard about it through Wisp Talk, the Facebook group where so many of the Wisp operators are.There were some other people that had some issues with their billing systems that they were using, so I was talking to other operators and heard about Splynx. 

The price was very favorable and the solution looked really good. So my favorite thing about it is really the modularity where you can build little modules for all these little things.And so that really set me at ease for compatibility for services that I would want if it wasn’t already in there. As far as transferring over, they took care of everything. 

It was only a week or two process to get everything transferred over. I didn’t really have to do a lot of work on my end, so I was like, hey, I don’t really know how to transfer X, Y, and Z, and their support team took care of it.