Following customer feedback, we’ve introduced the Billing config add-on in Splynx to make managing billing settings for ISPs and their administrators even more comfortable and easier. This feature lets administrators quickly update a customer’s payment method while automatically applying the correct billing settings based on preset configurations. Here’s how it works — and why it’s built to streamline your operations.

More effortless payment management with automated billing adjustments

This latest enhancement on the Billing side lets you set and automate billing rules based on customers’ payment methods — cash, credit cards, bank transfers, etc. So, every time when a customer’s payment method changes, your admins don’t need to manually adjust all billing fields, making bulk updates to the overall platform easier and streamlining your billing process.

Handling these processes automatically lowers the need for manual adjustments, making billing changes quicker and more efficient. Whether you update payments for a single customer or make bulk changes, the add-on helps ensure billing settings updates are smooth and accurate while reducing administrative tasks.

This tool lets you set and use specific billing rules for different payment methods. It works like a predefined guide for each payment type, ensuring all necessary settings are applied correctly throughout the base.

What opportunities Billing сonfig add-on can offer

Once installed, you’ll see a new “Billing Config” option under Config → Integrations. From there, all settings/configurations are managed and can be applied to new customers or existing ones. 

Customized settings for each payment method

Most ISPs manage various billing rules. Sometimes, providers align billing date, payment due, blocking rules, and other billing settings to customer-selected payment methods (cash, credit cards, bank transfers, debit orders, etc.).

Every provider has its own payment collection flow, and some of them process multiple debit orders throughout the month. Therefore, their clients may have different billing day, payment due and block periods accordingly. For example, one customer has its billing day set on the 1st day of the month, another one on the 7th, one more on the 15th, and so on.

If any customer asks you to change billing preferences based on their selected payment methods (for example, switch from debit order to bank transfer or cash)? Previously, all settings in their billing config and reminders had to be updated manually in accordance with your payment collection flow. So, your admins had to remember or store somewhere all these relations and predefined billing configurations for each payment method.

With our newest Billing config add-on, you can once configure custom templates to automatically fill out specific billing preferences based on customers’ selected payment methods. This reduces manual work, saves time, and minimizes the chance of errors.

Reminders will also be adjusted automatically

Reminders are also part of billing settings and directly depend on the billing day. Therefore, when you switch customers to a different payment method, the reminder values will be automatically adjusted to match actual billing preferences. No additional actions required.

☆Read also: Unseen billing processes. Helpful tips for WISPs

Bulk updates for existing customers

Once billing settings are set for a specific payment method, admins can choose between two options:

• Save and update existing customers – apply the updated settings to all customers using that payment method.
• Save for new customers – keep the new configuration for any new accounts assigned to that method without changing existing ones.

For example, if an admin changes the Blocking Period to 5 days and selects Save, only future customers using that payment method will have this rule applied. However, if they choose Save and update existing customers, the change will immediately apply to all customers already using that payment method.

Billing Config add-on installation

We’ve already rolled out this add-on and received feedback from happy customers who already enjoyed the benefits of the new feature firsthand — less time spent on admin work, easier billing settings management, and satisfied customers. If you’re ready to simplify your billing, boost your cash flow, and keep your customers smiling, the Billing Config add-on is worth a look. Check out the full details in our documentation or reach out to our support team for additional help.