Splynx and FNB streamline payment collection and reconciliation for internet providers in SA

Continuing its commitment to helping ISP businesses automate mundane billing tasks and free up valuable resources to grow, Splynx today announced integration with FNB, one of South Africa’s “big four” banks. With this new add-on, ISPs in South Africa can automate time-intensive bank transaction reconciliations and streamline their financial workflows.

Bank Transaction Reconciliation Becomes Simpler

Integrated local payment gateways are among the main things to consider before choosing ISP billing software. Since more and more users want to pay from their phone using their preferred banking app. If your billing software doesn’t support the needed one or requires a third-party plugin to make it work, you’ll either lose time or lose payments (or is it more correct to say both simultaneously).

For years, Splynx has continuously expanded its local payment gateway integrations for ISPs to streamline their financial workflows and maximize revenue by accepting payments from various channels. For local ISPs in South Africa, Splynx already offers a wide range of payment integrations, including top-rated PayFast, Netcash Pay Now, Netcash Debit Orders, and many others. This helps ensure ISPs have the lowest possible fees by connecting a suitable payment system for local and global payment processing, while stopping billing errors from eating up their time.

Now, South African ISPs using FNB as their primary banking partner can more easily ensure that customer payments are automatically matched to the correct invoices and their balances are updated with minimal administrative effort.

Key features and benefits of the Splynx-FNB integration

In practice, Splynx ↔ FNB integration add-on means two main things:

• Automated synchronization of customers, invoices and payments between Splynx and FNB, eliminating manual imports and reconciling errors. By securely connecting to the FNB API using OAuth credentials, this add-on retrieves bank statements on a schedule (hourly or daily sync) and matches incoming payments to customer accounts or invoices using a predefined reference (each customer defines their own rules). In addition to automated processes, ISPs  have the option to manually fetch transactions from FNB for a desired period.
• Timely reconciliation with updating customer accounts and their balances in Splynx. Once matched, payments are automatically recorded in Splynx under a designated payment method (e.g., “FNB”), eliminating the need for manual imports. With 30 free statement requests per month from FNB, most small to medium ISPs can run daily reconciliation at no additional cost.

For South African ISPs using FNB, this integration transforms bank transaction reconciliation from a manual, error-prone process into a seamless, automated billing flow, saving hours of admin work and improving cash flow tracking. The key benefits here include:

1. Faster Cash Flow: Payments update promptly, helping recognize revenue quickly and manage money better.
2. Reduced Errors and Increased Efficiency: Automatic synchronization of payments and invoices eliminates manual import and matching, significantly decreasing administrative errors.
3. Better Customer Experience: Instant payment updates prevent service disruptions and strengthen customer relationships.
4. Easy-to-Scale Billing: Automated payment handling simplifies billing, making it easy to manage as the customer base grows.

How to set up

The Splynx-FNB integration is already available to help South Africa’s internet providers eliminate the need for manual imports or reconciliations. For more information about configuring the FNB bank integration add-on in Splynx, visit wiki.splynx.com/en/addons_modules/fnb.

About FNB

FNB, or First National Bank, a division of FirstRand, is one of South Africa’s “Big Four” banks, with roots tracing back to the Eastern Province Bank founded in Grahamstown in 1838, making it the country’s oldest bank. It is known for its commitment to innovation, particularly in digital banking. Its mobile banking app is highly popular in South Africa, and the bank has received numerous awards for its digital initiatives.