Splynx’s Field Service Mobile App

Success in the ISP business depends not just on what service you sell, but on the precision of how your technicians deliver it in the field. Today, the Splynx Field Service mobile app is redefining that delivery.

Today, we’re launching the Splynx Field Service app for iOS and Android, purpose-built to meet ISPs’ unique needs in scheduling and field service management. This means your installers and technicians get a faster, offline-capable tool that covers everything from task management to job completion — wherever they are.

Why we built an entirely new Splynx’s Field Service App

Field operations are complex. But managing all of them shouldn’t be a logistical nightmare. While our previous Scheduling mobile app served its purpose at the time of release, we listened to your feedback and recognized the need for a major evolution.

We’ve heard from users that they appreciate a purpose-built solution for the field: one that bridges the gap between the office and the “last mile,” works seamlessly offline, and centralizes every tool a technician needs into a single, reliable mobile interface. And that is the main benefit of working with Splynx: we don’t let our products go stale. We continually develop and improve based on your real-world needs.

Key features

The Splynx Field Service app is designed specifically for field teams. It brings essential job information and tools into one simple mobile app. Here’s how it helps your technicians take control of their daily workflow:

Manage tasks with clarity and context

We designed the Task management system to be the heartbeat of the app. For administrators, adding a new task or editing an existing one is quick and straightforward. At the same time, we gathered all the information your technician needs — including descriptions, checklists, comments, and worklogs — into a single, clear view. This means they never walk into a job unprepared and not asking questions that you already have the answers to.

Sure, complex jobs aren’t always linear. That is why we added the ability to manage subtasks, link related tasks, and even connect tickets directly. It’s all the context of the office, right in their pocket. With permission-based access.

Organize the workflow with a visual calendar

Your technicians can easily spot what’s next.  They can switch between day, week, or month views, and apply customer or project filters to see exactly what is scheduled or pending in the backlog. It’s a clean, visual way to manage the day’s route without constantly calling dispatch.

Navigate straight to the job site

We also integrated the map directly into the Splynx Field Service app. So, technicians can see all deployment locations at a glance and, with one tap, open directions in their favourite navigation app (Google Maps, Waze, etc.). It saves seconds on every stop, which adds up to hours every month.

Validate work on-site

Proving the job is done should be instant and paperless. Technicians can snap photos of the installation, upload files, and even collect the customer’s e-signature right on the screen. Whether it’s confirming an installation or approving a rental agreement, it is signed, saved, and synced before the technician even walks out the door. It creates an immediate digital record, speeding up approvals and reducing disputes.

Inventory management

This is one of the features we are most excited about because we know how much money ISPs lose to “inventory drift.” So, we built simple equipment handling directly into the task flow. Technicians can assign, rent, or sell equipment right on site.

But the real productivity booster is the built-in barcode scanner. Your technician picks up a router, scans it with their phone camera, and it’s instantly assigned to the customer account. No typing errors, no lost serial numbers. It instantly links the hardware to the customer’s account, keeping your stock levels accurate and your billing precise.

Access data offline and sync in real-time

We know that your technicians often work in basements, rural areas, or new builds without an internet connection. While offline, technicians can perform all essential functions (view task details, update checklists, and log work) no matter the stage of their route. All data automatically syncs with the system once connectivity is restored.

​Timely alerts about important

To keep everyone on the same page and, most importantly, on time, we also added specific notifications. Namely, technicians receive instant alerts for new task assignments, comments from the office team, and upcoming job reminders, ensuring they stay updated throughout the day.

Powering your ISP field teams with Splynx’s Field Service app

Whether it’s a first installation, maintenance, or outage, Splynx keeps you focused and efficient to deliver the experience your subscribers expect.

• Provision services and complete repairs with shorter delays, delivering next-day or even same-day service instead of multi-day waits.
• Keep your team aligned with accurate field data.
• Boost operational efficiency with dynamic scheduling and last-mile optimization.
• Minimise customer churn from slow service fulfillment.

The Splynx Field Service App is now live and available for download to all Splynx customers via the App Store or Google Play. We invite you to try it out and let us know your thoughts!