Introducing Paymentus add-on to accelerate collections and streamline billing processes

Splynx’s integration with Paymentus, a leading cloud bill-pay platform serving North America, helps ISPs collect revenue faster and cut operating costs by simplifying payment workflows and adding more digital payment choices for their customers.

Splynx is an all-in-one ISP billing and network management solution trusted by over 1000 ISPs in 50+ countries worldwide. Up-to-date Splynx support almost 20 payment gateways (not only global payment processors like Stripe, PayPal, but also local payment options like South African Netcash and ASEAN’s Payex (part of Xendit) to get paid whenever & however you want.

With Paymentus integration, payments made through this Level 1 PCI compliant platform are reflected in real-time across the Splynx platform, allowing ISPs to instantly update customer balances and see payment status changes immediately.

As customers make payments through various channels like IVR, guest payment flows, or digital wallets, ISPs can use Splynx’s billing automation to proactively manage collections, for example, by automatically updating service status or sending confirmation notifications when payments are processed. As soon as payment status changes in Paymentus, customer accounts are updated in Splynx, creating a seamless payment reconciliation experience.

Key features of the Splynx-Paymentus integration

Here’s a breakdown of the key functionalities and advantages:

IVR payments

Splynx is continuously updated with Paymentus IVR payment data, allowing customers to make payments using their phone without any assistance from a human agent. A core advantage for ISPs is the real-time API integration. Successful payments made through the IVR trigger an immediate API call to a Splynx endpoint. This ensures that Splynx’s system is instantly updated with the successful payment, allowing for real-time balance reconciliation and accurate account status. This real-time capability also supports the automated creation of credit notes and balance updates across billing and accounting when administrators process refunds.

Guest payments

Using Paymentus’s web-based interface, Splynx enables one-time payments during the customer’s checkout process using only their account number. This feature ensures that customers can pay without portal registration, as payments are processed immediately and reflected in Splynx billing records.

Expanded payments

Splynx integrates with Paymentus’s Instant Payment Network (IPN) to support modern payment options including American Express, Discover and digital wallets (PayPal, PayPal Credit, Amazon Pay, Google Pay, and Apple Pay) directly within the billing workflow. This integration enhances customer satisfaction by enabling subscribers to use their preferred digital payment methods instantly, instead of being limited to traditional card payments and increasing on-time payment rates.

Beyond these specific points, the Paymentus integration in Splynx v5.1 provides broader capabilities:

• Credential Management. Paymentus credentials (Portal ID and PIN Code) are available and manageable through both the Splynx Admin portal (in the Billing config on the customer’s profile) and the Customer portal (under Finance → Paymentus payment credentials).
• Balance Top-Up. Customers can instantly top up their balance directly from the Splynx Dashboard using a dedicated “Pay by Paymentus” button.
• Auto-Charging Invoices. Administrators can perform batch-charging of invoices using the Paymentus gateway.
• Payment Refunds. A “Refund” button allows administrators to automatically create credit notes and update balances across billing and accounting when processing refunds for Paymentus payments.
• Direct Payment Links. For invoices and proforma invoices, direct payment links are available. These links can be included in emails, allowing customers to pay quickly without needing to log into their portal, especially if they have saved payment credentials.
• Payment Logs. Detailed Paymentus logs are available on the customer’s profile, showing the payment system, type, customer name, status, and original payment method.

The Splynx-Paymentus integration clearly benefits efficiency and customer satisfaction. ISPs see fewer calls to customer service because users can easily make payments through IVR and web portals. Real-time processing reduces payment delays and errors, while next-day funding boosts cash flow. Multiple payment choices help customers pay on time and add convenience.

Case studies highlight these advantages: providers like Shentel saw their Net Promoter Score rise by 40% and reached 96% customer satisfaction after switching to Paymentus. Its ease of use, dependability and strong security, including layered intrusion detection and tokenization, make it perfect for ISPs wanting to upgrade payment systems while keeping customer data secure.

How to set up

The Splynx-Paymentus integration is available now. Use our detailed documentation to install the Paymentus add-on and set it up with a clear step-by-step guide. If you run into any issues, contact our support or deployment teams and we’ll sort it out.

See all the Splynx 5.1 features at Splynx.com/5.1.

About Paymentus

Paymentus ranks among North America’s top cloud bill-payment providers, serving over 2,200 billers. It provides a cloud-resident, tier 1 PCI-compliant solution that allows consumers to pay billing companies in real-time via any funding method.