Splynx mobile app (Customer portal)

Here’s an overview of Customer Portal application that was developed specifically to help modern providers provide the best customer service. The application is available only for Splynx customers starting from v.2.3.

The application allows customers:

Profile management and documents

  • Change user information
  • Review uploaded documents
  • Change account password
  • Review F.A.Q

Finance management

  • Check balance, invoices, all transactions, and payments
  • Pay for the services online using a Credit Card
  • Credit Card management:
  1. Setup a recurring payment subscription using their credit card or a payment gateway account
  2. Remove saved cards or bank accounts

Services

  • Change services and tariff plans
  • Change password to the service

Statistics

  • Check Internet usage or VoIP services statistics

Support

  • Create/close or check the status of a support ticket and further communicate with a support representative in the app interface.

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