Automate workflow
with easy-to-use Splynx API

I just finished a ~550 line PHP script that runs as a webhook any time a Customer’s info is changed… it then uses the Splynx API to look for specific types of Inventory Items assigned to that customer… and then calls the Tarana API to change the SLA for the device from whatever it is on now down to ‘min’.

The whole point of this is that ‘min’ SLA devices ‘do not count’ toward Tarana license cost… The script also reverses the changes if the customer gets reactivated. It’s also storing the current SLA in a ‘read-only’ custom field in Splynx so you can see what the RN is set to without going over to TCS for it.

Splynx has been great for us, and although has some limitations, nothing that can’t be scripted/coded around with some work that the other platforms are so locked down you can’t customize or build your own modules.

Customizing the login page/embedding it on your website one of recent examples. We just fully integrated it to our website matching the styling exactly and putting it where we wanted.

Over time, as industry and systems around us grew up, integration became a challenge, keeping the platform secure on modern integration standards, and modern database operations. And so we got ourselves into a corner and we couldn’t integrate with all of the vendors.

Splynx API was the first selling point. We like to be self-sufficient, we want access to the data and push it into Power BI, Grafana, Tableau. Not just use the built-in reports.

One of the key aspects of our business was always our management software. Our company was developing own in house solution for a long time that matched exactly our needs and processes. But in certain point we found that support and further development is inefficient and decided to move to commercial platform.

Splynx delivered us over 25 different customizations and modules. Their development took around 3-4 month in total. And then it took one month to migrate all our business processes and customer to the Splynx platform.