Automate routine support processes, resolve cases faster, and satisfy your customers
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The system automatically creates tickets and assigns them to a relevant agent or team based on your preferences.
Tickets are automatically assigned to a corresponding customer. You can access existing or create new tickets directly on their profiles.
Create tasks for your team without leaving a ticket view page.
Track and analyze the performance of your team to boost the level of customer satisfaction.
Automatically assign new tickets to the relevant team by linking an incoming mailbox for each department.
Notify your administrators and customers about ticket updates.
Save the replies to the answers that you send often and quickly reuse them.
See who else is working on a ticket or customer profile and get a warning before sending a message if another has already been sent.
Create or review tickets directly from the customer's profile.
Assign inquiries to the relevant agent or team, change status or ticket type, prioritize work or add a relevant note.
Create a task that requires a field visit or other service directly from the ticket.
Process incoming mailbox for every team
You can create separate incoming mailboxes for your sales, support, finance or engineering teams.
When a customer sends an email to one of your specified mailboxes - a ticket will automatically be created and assigned to the relevant team or agent based on the type and priority.
Aim for continuous improvement
Splynx helps track the performance of your team and increase the level of customer satisfaction in your company
SLA report — track and understand the timing in the agent’s replies.
Agent performance — easily track how many tickets were assigned, reopened or resolved. Also see the total number of responses and averages of different metrics.
Performance distribution report — track and analyze the response and ticket resolution time.
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