The challenge

Before adopting Splynx, SWDconnect faced several challenges in their workflow. The company relied on traditional paper-based job cards for installations and task management. In addition, they had to manually contact their office to create customer accounts on their finance system and set up PPPoE accounts on their radius server.

Monthly payment checks and account suspensions were done manually, leading to occasional system problems. Their team had to check if clients are up to date on payment and cross reference that with their server to make sure clients are suspended and reactivated after payment is done.

Moreover, the lack of integration between different software tools meant relying on scripts, spreadsheets, and extensive time investment for even the simplest tasks. Other than accounting software, SWDconnect had no extra costs due to having 10 different open source products to run the daily tasks. Although open source software may seem like a budget-friendly option at first glance, the complexities and limitations associated with relying on scripts and Excel can result in significant time and resource consumption. This, in turn, limits the ability to effectively cater to customers and accelerate business growth. Thus, the CEO of the company realized the need for an all-in-one platform to minimize human interaction in their workflows.

The solution

When SWDconnect discovered Splynx, they realized it was the solution they needed to overcome their workflow challenges and enhance efficiency. Concerns about transitioning to a new system were solved after thorough research and interactions with the Splynx support team.

Why Splynx?

The seamless integration with popular tools such as SageOne and Netcash has been invaluable to their operations. Furthermore, the ability to integrate with SNMP devices like MikroTik and network routers has further empowered their network management capabilities.

Previously, billing tasks would have taken a substantial amount of time to complete, but now, they can be effortlessly managed and automated. This newfound efficiency has allowed SWDconnect team of 13 dedicated professionals to focus on delivering top-notch services and building strong customer relationships rather than work on the backend of their system. Although revenue growth is not solely attributed to Splynx, the platform has been instrumental in providing the necessary framework and efficiency to support their expanding operations.

The introduction of a Customer Portal and automated notification system has empowered their clients with real-time information and updates about their network services. With instant email and SMS notifications from Splynx, customers are always aware of any network developments, ensuring a seamless and transparent communication channel.

The results

• Unified platform: switch from 10 different open source products to Splynx, allowing to handle daily tasks efficiently.
• Time-saving in the generation and processing of monthly invoices as well as isolation of system problems.
• Improved communication with subscribers through Customer Portal
• Improved collections with automatic debit orders and online payments via Netcash add-on.
• Synced customer data, invoices, and payments with SageOne accounting.
• A solid foundation for future growth and new integrations.