In Splynx v.4.1, we continue our course toward overall system simplification and performance improvement. We are excited to share the new updates and improvements that have been made. In this release we’ve completed 250 different updates focused on enhancing our Customer Portal, fixing bugs, and adding new functionality to improve the experience of your end-users. The full list of all changes is available in our changelog. In this article, we’ll cover the most important updates.
So what’s new?
We strive to achieve consistency throughout the entire system, so our Customer portal UI/UX was completely redesigned and has received a bunch of new features. We worked hard to make the Portal Dashboard the main page where customers can easily get an overview and control their data centrally.
Since nowadays people tend to surf the web using their mobile devices, the Splynx portal is designed to be mobile-friendly and presents information in clear and easy-to-navigate blocks, ensuring a smooth and streamlined experience for users.
Here, customers can view general information about their account balance, unpaid invoices, current services, latest active tickets, CAP/FUP (if applicable for a customer’s service), etc. If any payment or other add-ons are installed, these widgets will be displayed on a dashboard.
The Finance section was also re-designed and simplified. Your customers will see all payments, invoices, credit notes, etc. on a single table. Previously this information was scattered across different pages.
In case your customers need to generate an account statement, they no longer need to contact your team, they can generate a statement seamlessly with one action.
It’s undeniable that the customer experience is of utmost importance when it comes to your business growth. Thus we’ve developed a streamlined self-ordering process, allowing your customers to easily order new services or other products from available ones on this page, pay upfront via the payment gateway or make a request for the admin’s approval and pay later.
As soon as the new order is submitted, you will receive a corresponding ticket or email notification so you can respond & process the customer’s order.
The admin should approve the ordered service in the customer’s Services tab on Admin Portal.
This feature allows you to offer the service to the customer without extra interaction with your team, which is a time and money-saving improvement that leads to revenue growth.
We have also re-designed and enhanced our customer self-service management in version 4.1.
It enables customers to pause, schedule a plan change or update their passwords. Customer services are presented as cards with big and intuitive icons which are especially handy for mobile users.
To enable the self-ordering of services, a new feature called ‘Labels’ has been added to the system. These labels are used to specify the availability of services in relation to tariff plans.
Customers can be filtered based on their labels, and the services available for ordering on the customer portal can be determined by the match between the customer’s labels and those of the tariff plans.
In other words, labels allow you to control which services are available for customers to order through the portal.
Billing is a crucial module of Splynx, and its engine has enormous possibilities. We are continuously working to improve the billing process by following your feedback.
In Splynx v.4.1, we redesigned the charge preview window in
Finance → Invoices: now you can multi-select the charges and exclude entries from the list.
Also, the ‘Charge invoice preview’ window in Finance → Invoices now allows you to select/deselect multiple invoices and customers to process the charge with better accuracy according to your customer’s requirements.
It was highly requested to display future actions on a customer profile for better understanding while working with a customer. The future actions preview is located in
Billing > Billing config on the customer profile and displays the due date, the day the customer will be blocked as well as the day of deactivation in case of non-payment.
It is common practice that while adding a new service for your customer you need to add an installation fee, right?
We have added an “Additional one-time service” toggle when creating a new service for the customer to simplify this process.
Once applied, the system will automatically add a future one-time transaction to the new recurring invoice.
Starting from version 4.1, a new Radius failover module was implemented to increase the reliability and resilience of the RADIUS protocol and its interactions with NAS devices.
Radius failover is a module that allows the creation of an additional server(-s) that will function as a backup for the main Splynx RADIUS server. This is a useful feature if the Splynx server is under maintenance or there is a loss of connection with the main server. In this case, a router will automatically switch to the failover server, and the customer’s services will be less susceptible to outages.
From v4.1 we have decided to drastically reduce our mid-high-volume pricing compared to our previous version’s policy.
The reason for changing the way our ACS is priced is due to the feedback we received from our medium-large enterprise customers who are the typical customers who are making use of the ACS capabilities. Now we are charging 100 USD per 1000 devices and it increases in the intervals of 1000 devices. The previous manner of charging 0.5 USD per-device price at a fixed rate compared to now charging 100$ per 1000 devices is a considerable reduction in costs associated with using this feature.
To compare the pricing we will use several customer license amounts to showcase the significance of the pricing decrease:
We believe in providing the best value for our customers and we’re positive that this change will allow more customers to utilize this industry-leading technology and therefore provide more automation, time- and cost-saving features.
We received quite a few requests to add the ability to notify administrators by SMS when there is a new ticket or it was updated somehow. Now the same type of notifications as we have for email is available for SMSes. All the templates for SMS notifications were updated as well, however, you can always adjust them to your own format.
Providing top-level customer service to your customers should always be the number one priority. We’ve therefore added the Ticket Feedback add-on in v.4.1, it’s a useful tool to analyze customer satisfaction. It can now be configured and survey buttons can be added to the email notification templates or canned responses. This feature is extremely useful to track and understand the customer satisfaction rate and areas that require improvement.
Are you familiar with the situation when some of your products are out of stock but you are not aware of this?
These surprises always happen when you least expect them, we’ve therefore added low-stock notifications to prevent cases like this. You can enable it per product with warning thresholds to notify you when such items are in low stock.
We’ve added the ability to issue an invoice immediately after selling items from the Inventory form with the option of adding additional transactions to this invoice.
That is just a quick overview of the changes in Splynx v.4.1. But hold up, this is just the tip of the iceberg! If you want to get the full scoop on all the updates and improvements, make sure to check out our changelog. We’re really excited about these changes and hope they make your Splynx experience even better. Thanks for being a part of the Splynx community!
Previous release notes