Support for multi-site customers.

For example if we have 1 customer but they have 50 locations, we want the ability to allocate services to each location so they show in sub-sections of the invoice.

Implement different email addresses for different ticket groups to notify customers.

can different groups have different sending out emails?

support@

billing@

info@

etc.....

+

"need mailbox for finances, leads etc and be able to select from which mailbox to send in mass sending"

Hi,

Ticketing system in region such as the Pacific, would require jobs out on the field where Technicians may visit customers and would require customer's signature accepting the work being done if charged.

Is there any way to look at a roadmap with ticketing system can have,

• Assigned Tasks/Job that can have Job cards that can be customisable, the job card can be printed or the team can just use online with a tablet.
• A nice feature to have with this is the ability to capture customer signature with stylish, digital pen.

Best, Justin

Please add "Network Status" page that will allow administrators to post network status updates and be able to select the status like

• Work In Progress
• Resolved

And this should show up on the customer portal dashboard or page

WhatsApp Business

• Send/receive WhatsApp messages in Splynx.
• Link chat to a ticket or create a new one.
• Link to a customer/lead or create a new customer/lead

https://www.whatsapp.com/business/api

Notifications about credit card fails to process payment. And maybe about errors of other types of payment.

Could be in the product or via email.

Please develop a notice board for staff. We'd like to be able to communication important messages and notices to our staff via the Splynx main dashboard page. This way they can easily see important notices of network issues, upgrades or procedural changes etc.

Where you can write some text on what the resolve was on the ticket. Then have a separate report just to show all tickets + resolve text.

Load/Replace Checklist on Status Change

It would be handy if you could link a particular Checklist to a Status, so that if the Status of a task gets changed, it will add or replace the existing checklist on the task with the checklist associated with the status.

For example, a field technician changes the status to 'Install Complete', it would load the checklist for Billing so that the billing team can bill out the job.

Dark mode Everyone is going with a dark mode option and would be nice to see this also on future updates

Add a button on the customer's payment to be able to reverse a credit card charge.

We do lots of plan changes mid month and we have to manually calculate the pro-rata credit for the old plan or Splynx will overlap the new plan with the old plan and double charge the customer.

It would be great if we can enable a pro-rata plan credit feature that would automatically calculate the credit due back to the customer for the unused period on the old plan.

Plan change feature in Bundles Service.

In Bundle Service if a customer needs an upgrade, one has to Manually

1. Cancel the current contract.
2. If you have early termination and contract charges, you have to manually issue credit notes.
3. Add all a new Bundle service Manually, ie Reconfigure the ppoe IP and the rest options.
4. You are left to calculate manually how much the client is expected to pay as the difference. At this point, it's tedious not user-friendly, and prone to errors/omissions in the upgrade process.
5. Provide the ability to change the service within an existing bundle.

It would be cool to see other perfomace numbers, like customers added last 7 days, last 30 days, last 60 days, last 6 months, last 12 months Statistics, how many customers changed status from active to inactive. Stats how many customers have changed tarrif to more expensive, how many to cheaper one, per selectable periods.

Average invoice amount, etc.

Tag ticket as billable.

Work with bill per tickets.

Calculate billable hours based on ticket open / closed.

We would like lead workflow automation. In other words, the ability to define certain automatic actions based on the lead pipeline stage a lead is in.

If we move a lead to the "Applied" stage for instance an email gets fired off to the client acknowledging our receipt of their application. Or, when we place the lead in the "vetting" stage a task is created to the finance team to perform vetting. Lead stages should also automatically assign the lead to the relevant persons to process that lead stage OR be linked to the scheduling module meaning a lead stage progresses a particular task to a new stage of the project. This way we can easily assign leads to various departments so that they may perform their particular portion of the process of getting a client connected.

Send sms to all clients connected to specific, when tower is offline.

MAC Address to Vendor name column on statistics

Hi Splynx

I have an idea/suggestion.

Currently, our support team uses a site called macvendors.com to search and identify the clients’ router model based on the mac address translated via TCP/IP. The site only provides the manufacturer/vendor of the router, but this can significantly help with the support process.

The mac shows on Splynx –> Customers –> Statistics –> Internet

macvendors.com has API that can allow for a call and response to be made to display a result: the device/router’s manufacturer.

My suggestion is to include a device manufacturer column next to the MAC column, displaying the manufacturer of the connected device to assist support staff in helping clients by knowing their router manufacturer.

I have included some code below. Please let me know what you think and if the Splynx team would also find this useful.

Inventory - Integration into scheduling

1. Choose what kind of highsite (Mast, building, lattice mast, tower etc)
2. Assign to location
3. Assign all equipment to that highsite (access points, routers, switches, battery, inverter)
4. Equipment links to inventory tab
5. Visual representation of tower
6. Clickable link from Maps addon
7. Links tower backhauls to eachother
8. Link to fiber circuit
9. Assign documents to tower - contracts

Line of sight coverage test solution, testing connection possibility to towers (Routers) on Splynx.

Scheduling notifications sections for customers:

• Appointment confirmation
• Reminder before event start
• Send manual message notifications via scheduling task (simmilar to message function on customer page)
• Rate my service (afterwards)

FAQ or KB Feature

A place in Splynx where we can publish and categorize Knowledgebase and FAQs for both personnel and staff to access. Articles published as "internal" should not be visible to clients.

Splynx Omnichannel

In today's world, not all customer requires are the same. Some make contact via different mediums example

• Email
• Telephone
• Live Chat
• Whatsapp
• SMS
• Social Media (Facebook, Twitter)
• Chat Bots
• FAQ's

By having a one pane of glass to manage all communication would provide ISP's with the best possible solution to assist all customer requirements

Ticket SLA's

Custom SLA per groups Per partners Per locations etc.

Sync Scheduling Calendar with Microsoft Outlook (Office 365)

This allows for the presence of the agent to be available business wide and allow for easier time management for scheduled meetings.

https://docs.microsoft.com/en-us/graph/outlook-calendar-concept-overview

Hosting services integration to SPLYNX We offer hosting services, using cpanel and not able to automate these like all other splynx products, so that clients can be blocked when no payment, and invoiced automatically at all times

cpanel integration, manage and register accounts via cpanel API

Integrate 2-way SMS capability to allow marketing/enquiry/order/support/network alert notifications between ISP and client

will be nice if BDCOM can intergrate like huawei olt http://www.bdcom.cn/uploadfiles/2019/08/20190812103645285.pdf

Telegram Integration Support for sending Notifications and Alerts from Splynx.

Probably a widget in dashboard which shows users will block/expire in 7 days or 15 days

Integration with Automation Exchange South Africa, where the Fiber operators allow to provision their network. Vumatel is part of the supported operators. http://www.automationexchange.co.za

Inventory - Manage stock assigned to agent, vehicle / team

Wireless Signal Graphing Graphing the CPE CCQ, Signal and Nose

Add the ability to change WIFI credentials on customer portal.

Log time spent on ticket

Can you allow find by MAC in the format 01:23:45:67:89:AB or 01-23-45-67-89-AB And not strictly 0123456789AB

Can you please add "Category" under Inventory so that we can add options like

• Router
• Switch
• UPS
• Server
• CPE
• Other

Temporary Speed Boost

Add the ability to create temporary "Booster" pre-paid plans for recurring customers to allot a specific amount of data or time against a specific speed.

Ideally aimed at those customers who calls in wanting massive speed boosts every month for a day or a few hundred Gb to download newly released console games.

it would be awesome to have a KMZ export that could be used both WITH and WITHOUT customer locations or at least tower locations.

Invoice customization, add ability to add logo to invoicing and color to make invoice easier to read with a better layout and custom details. For example, website, contact details, etc.

We just want to prevent users changing previous invoices and payments. For example, we would like to lock the month Jan 2021 to Dec 2021, especially for financial transactions. So our users can only make changes for transactions from Jan 2022

Provide the ability to choose from which email address to send mass mailings. This means that it will be possible to bind more than one email address in the Config.

I want an integration that sends service and sales tickets to Slack.

Bankfeed for First National Bank South Africa.

FNB is South Africa's largest bank and used by most businesses and individuals.

Please develop a bank feed integration for First National Bank so that we may automate our bank statement process.

This will also help rule out issues where clients who make a payment a day before account suspension are suspended as we currently have to micro manage payments. This is frustrating both for us and clients.

Support for multi site customers (customers with multiple services at different location) and have the ability to assign inventory to a service not just the account level so we would know what hardware is allocated/being used by a specific service.

Custom SLA per client. (response times etc.)

need to be able to see all historical logs for inventory items. I.e. admin made changes on item and this should be logged in that logs and we should be able to search logs by item's details like Barcode, Serial number, Product etc.

Order one-time services on Customer portal

1. It would be great if we had tue ability to add contact persons in Splynx. Basically what I am requesting is the ability to create people as contacts, set their email, phone, alternate phone and even their role e.g. billing, technical etc for a particular clients.
2. It would also be handy if it would be possible to set each of the customer contacts contact preferences such as sms and email and whether to receive payment reminders etc.

The current method of adding multiple phone numbers and emails via comma delimitation leaves much to be desired. It is impossible to know who a numver belongs to and for SMS purposes, having a landline number in the phone number field is an issue as some sms providers will make you pay even if no sms was sent.

Having individual contacts could also bring about the possibility of trackin when a person has a birthday and by means of additional fields it would be possible to store their interests for marketing purposes.

Network Dashboard

Can you please add a network dashboard that can be customized based on the equipment graph added to network monitor.

Add accounting integration with Zoho Books - https://www.zoho.com/books/.

Force two-factor authentication on initial login to admin portal

Set the first online date of a service to the start date of the service automatically. This will help greatly for prorata billing and the billing of partners

New client submits a sign up from form on our website, this gets entered into Splynx. Upon “New” lead entry, customer receives an automatic email from a “Thank you for your interest” type template. Customer is moved to a new stage like “In Service Area” and customer gets an automatic email from a “You’re in our service area” template. And so on for all your stages.

Define the values :

1. Amount of points that are given to customer for these actions a. pay within a specific date window b. pay consistently for a specific period c. receive during ad-hoc bonus seasons d. bonuses for Non blocking period. if he is not blocked for 1 year he got amount of points e. different tariff plans have different amount of points - expensive plans and speeds have more points. Promote that with high speed plans you will get more points.

2. What customer will get if he receives the needed amount of points a. Discount for certain period (for example 1000 points - discount 1 month) b. Discount for service price (for example 1000 points - discount 20% for 5 months) c. A gift for amount of points (ex. 10000 points - Flash card, souvenir whatever) d. Ability to use the points for other services - for example in food store.

Any feedback is very useful

Bandwidth usage

It will helpful to have a graph on the main dashboard that show total bandwidth usage. with the option of drilling down to a specific location and see total bandwidth usage .

A way to give Temporary Upgrades to client before they make their decision, usually 3-5 days test on new package.

It would be great if Splynx could extend it's ping monitoring by integrating Smokeping, perhaps in a similar way Splynx has integrated PHP WeatherMaps. https://github.com/oetiker/SmokePing

Microsoft Teams Integration

One more thing I would like to see is a drop down that is labelled "installed by" on customer information page Then have under administration under Splynx a Installers icon so we can add in the installers

integrate into Vumatel AE (Active Ethernet) South Africa

Additional customer IP's Whalebone.

Have the ability to also check the DNS request from services additional IP's. Currently only the main IP is Viewable but customers willing to pay for these services will most probably have /29 or /28 additional IP block's.

Implement push notifications to remind clients of their due dates. It would be very helpful.

Sync inventory supplier invoices to accounting for example SageOne (may be other, Xero, etc)

Integration of CGNAT user tracking with IPFIX or Netflow. As more and more customers have to use CGNAT or NAT444 because of IPv4 address space exhaustion. Many jurisdiction require user tracking for such customers. This can be done with logging IPFIX packets in some logger, like Graylog, but after logas are collected is rather difficult to find required information. Information requests usually include public ip with source and destination ports and time. With this information ISP need to be able to tell authorities from which customer connection was made. There is also minimal time period for which you have to hold the information.

Cancellations are where we sometimes drop the ball. Often times, a client will cancel and we'll do everything right. Or we think we do. Only to later find out we never cancelled the service from our upstream provider (FNO) or we forgot to set the service end-date on Splynx.

Cancellations have a workflow which need to be meticulously followed or it will cost the ISP money. An undetected slip-up can literally cost an ISP thousands of Rand (or whatever currency you work in).

Although we could potentially use scheduling for this, I think a more integrated approach is required to ensure that everything is done right. A cancellation protocol if you will with parameters such as notice period, task checklists. What happens to the customer account? Do we terminate the whole account or just certain services. Who gets reminded and who needs to do what. Perhaps a status or progress indicator. Related tickets etc.

We have literally lost thousands because it is very easy to forget to cancel the FNO's service. We tend to keep cancellation tickets open but this isn't the ideal. They get mixed-in with other tickets and they are overlooked (not necessarily forgotten). But they don't come with dates and reminders or checklists.

A dedicated cancellation workflow will really be a fantastic assistant and money saver.

.rsc backups for mikrotik are not working correctly. Please bring back the .backup versions

Integrate Splynx IP Address Management with PHPipam for enhance IP address and subnet management.

SNMP v3.0 please

Please add a feature that allows us to edit the html code for the "Blocked Pages" in this directory

/var/www/splynx/web/errors/

Auto Refresh on ticket board

It is essential for our business to track our vehicles' locations. An add on with a GPS tracker that links with maps would be great.

To be able to send statement to only customers with outstanding balances

This one is actually quite critical from my view. Imagine when you have thousands and thousands of numbers. In order to manage these we currently assign an number (DID) to a subscription with regexp, which really is time consuming and leave a lot of room for error. What I would like to see is something similar to IP pools, in that you can load numbers in to the pool, then, assign a number to a Voice subscription. This way, you avoid dupes and ensure that calls rate correctly based on source.

Currently the agents module calculates commissions based on the first invoice. However there are often other charges on the first invoice and the first invoice usually is a prorated invoice. This means agent commissions are calculated incorrectly.

We want to pay a commission based on the service price only and only once the client's invoice is fully paid. Using the first invoice won't achieve this.

Zerotire Server integration into Splynx for being able to manage CPE centrally

Integration into the Registrar in order to manage Domain names, ie register for clients.

Our Marketing team would like the ability to configure an additional tab in the Customer Portal that we can name as we need and populate the page. Examples: Tab: "Promotions" Info: "We created a Cybersecurity training learning course for our customers and it is free for you as our valued customer!

When the customer calls in with the registered number it should pop up using caller id device.

1. caller’s name and phone number before answering the phone on Dashboard

2. Once you are connected with the caller, you can view all previous calls, support requests, emails and notes within the same interface you are using to take the call.(basically Customer Profile)

Commission to agents based on products not totals. IE different percentage per product.

Invoices - "quantity" of the invoices accepts decimal values

This will be good for billing technician jobs. For example: intervention of one hour and 30 min -> 1.5 Hr

Associate cost price with internet service etc That will assist in getting a dashboard item reflecting gross profit on the finance page. Also include in cost in financial reports.

Allow to configure a pop up window when a customer logs into the customer portal. Allow to make it pop up only once or every time a custom logs in. Allow to set a start and end date for the pop up. Allow to segment customers by tariffs, partner, plan_type, etc. Examples: "Merry Christmas!" shows up once per customer but only between 1-31 December 2022 "Sign up for Direct Debit in June and be in to win a month free!" shows up every time a customer logs in but only between 1-31 July 2022 "The speed on your service xyz has increased from 100/20 to 300/100 at no extra cost!" shows up once per customer from 1 August 2022 but with no end date

Enable Single Sign On to the Splynx customer portal.

Show "last accessed" information per customer under the customer profile and in the customer portal. This will help us determine whether customers actually use the customer portal or not and also help customers determine whether or not their account has been accessed by someone other than themselves.

Log the date, time, IP address and platform used i.e. web or appt

Integration with Smart OLT:

https://www.smartolt.com

Can a latency tool be added to SPLYNX to be able to monitor the latency between the CPE and Tower (Sector) or from the NOC something like smokeping

Add address field to the Lead creation form

Recurring task.

Customize-able Sign Up form on company website.

Having a customize-able sign up form with the ability to add GEO data as well would help a lot.

Costumer when signing up will be able to add there address or drag the arrow on a google map window to the exact point where he needs the installation.

Also add the ability to add the service to the form automatically after a client selected the sign up button under a package on the company website.

e.g When a client brows the options listed on the website and select it, it should automatically add it to the form when redirected to the sign up form.

This form should also be easy to change because most websites these day are interactive websites and need to accommodate all type of devices.

The standard sign up widget that works with a script is a good starting point and can easily be added to a website but this need to have more customize able features like changing the layout adding a google map window, automatically add the service to the form, comments etc.

For situations where a customer wants to cancel their contract early, it would be cool for the system to auto calculate each month how much is left owing.

Currently, when we've had early cancellation situations we manually calculate the amount that the customer owes and create a one-time invoice.

Example: Each month the original cancellation fee would reduce by $xx and this amount would be displayed for internal use. No more room for error on manual calculations required, no potential errors from our team members and upon cancellation an invoice auto generates to that customer with $xx x however many months remaining.

Being able to bulk change assignee's in Task's / Tickets for future entries would be useful for when employees leave / change roles

We'd like to be able to configure billing rules for new clients. We invoice clients converted from lead to customer between the 1st and 19th of the month on the 20th for the prorate of the current month and the full next month. Clients who are converted between the 20th and 31st of the month are billed on the 1st day of the following month for the prorate and the next month. Then, for clients billed on the 1st we debit their bank accounts by the 5th.

It would be helpful to have some wat to customize or automate this by means of billing rules which will then generate a billing preview automatically based on the criteria set in the rules.

I would like to see the ability to create a ticket in the Helpdesk to a supplier (not just a customer). This would allow the Helpdesk to select a supplier email address on the drop down list to allow better communications with the suppliers.

Reducing Internet Speed (or limiting some access) During Grace Period.

This is to avoid prepaid customers from always waiting till after grace period before payment thus enjoying internet during the grace period without paying.

Customisable Tasks Templates for printout to present a job-card or digital job card

Shopping Cart

It would be great to have a cart feature that can allow us to integrate a link to our product on our websites that would then redirect the customer to the cart and for existing customers they can just login and the order would be generated and splynx admins notified of the new order via email. The Splynx admin can then process the order once payment has been made

A similar feature like this is WHMCS

We are in need to extract a list from database or from program, where we know when new installations are done. I thought it was the field [date_added], but if a clients comes from CRM-lead, this date is the date when the lead is created. Or another option maybe a new field [date_install], to be able to keep track of the new.

Server Selection on Speedtest Module for Admins

Would like to be able to change the test server to a different server on the admin portal

Upload document by enduser on customer portal

Change file name of quote

Ad Hoc Tariffs for clients with holiday homes. We have clients who take internet for a weekend, week, fortnight, three weeks or monthly periods. We have a separate rate card for these shorter term connections. We have to switch off billing for these clients to manually Charge them the correct amount. It would be nice to have fixed tariffs for shorter periods.

Direct integration with South African Banks

ps: Please add note what bank do you want to integrate with link to API documentation

Please can we have Purchase Orders as a feature.

Hide Agents true identity from customers when customers view their support tickets through the portal.

DNS control panel for customers to control their DNS records Be able to control BIND or similar DNS server from Splynx so that clients can manage their own DNS records and it updates to slave servers. Basically give clients or Admin the rights to add A,MX, CNAME, NS records etc.

Sending messages(emails) related to a new service being added, like adding voip and sending them a welcome and info email on provision of that service including their new phone number as a variable (new service details).

Mapping is brilliant . It would be useful to have different colour or icon shapes for different stages in CRM , and for customers . If a sales person knows that all neighbours are customers , then there are close references

Would be nice to have a trackable way for customers to refer other customers and receive some discount such as a month free.

High ping monitoring, automatic notification when ping to tower is high.

Would be great if customers could see the expiry date / days remaining on a data top-up they have purchased.

IPv4 Networks Improvement - show unused / unallocated space within a subnet. e.g. in our Splynx we have RootNet: 103.156.230.0/23 and one network allocated 103.156.231.32/27, meaning another 224 addresses free. It would be good to see the free space. For a good example of how another project displays this, see phpIPAM. Happy to send a screenshot if that helps.

Request integration of SPLYNX with Ubiquiti UNMS platform, also integration with PABX system like yeastar

No being able to reopen closed tickets by customers. Customers will reopen tickets and use that one ref number for a query regardless of the department or issue.

ZTE - GPON OLT intergration. Huawei is banned in the UK so would be nice to use ZTE.

Please integrate VCS / Paygate into splynx.

https://www.paygate.co.za/

Auto Create invoice on customer registration

Create invoice for customer when they sign up, so they can make payment in advance

Stock Status for damaged stock or stock written off.

Daily usage report that can be activated per customer that will email them daily detailing per service how much usage they have done and how much is left.

Cambium networking equipment support via API RADIUS suport already implemented

Hi Team

In Splynx Inventory the only thing missing is different warehouses for stock (IE: Stock on hand/Stock in vehicles/ Assets/ written of stock) and (not a big must have) a Bill of material creation. sometimes its called Item bundling under 1 SKU.

it would also be good if inventory can be linked to quotes and invoices and decrease stock levels when sold.

It would be great to make a Cashdesk more informative.

1. List of services
2. Price of each service
3. Partners
4. Information about customer

I would like to see the ability to generate an AR Aging report of 30/60/90 days

Additional Features:

6. Add live radius log for the customer on a new tab.

Facebook integration

Integrate the CRM in Splynx with Facebook in order to run advertising with CRM leads as the target audience.

Also consider the ability to use existing customers as an audience and be able to use information such as the customer's location or coordinates or information in a custom field. We use a multiple select field to categorize clients based on the FNO they're covered by or if they have a VoIP service. This field is also used on the leads so would be great in determining what advertisements they should see.

Rules to automatically set group, status, priority etc based on source email address or client ticket is assigned to. Could possibly also work hand-in-hand with SLA functionality

Time Sheet reporting on

• ticketing
• schedulting
• per customer

CPE backup / management via integration with unimus (www.unimus.net)

Integration to esignatures.io

Very simple, cost effective and powerfully signature tool!

It would be nice to have filtering in map view Service->Router by only showing one router and the locations of assigned services

Integration with LibreNMS - https://www.librenms.org/

Similar to this solution: https://www.kiwisyslog.com/kiwi-syslog-server

A possibility to share customer's data usage over ticket will come in handy.

In the ticketing interface, when clearing filters on search results, the default behavior is to revert to show tickets "Assigned to Me". That is not desired, especially for users that never select "Assigned to Me" and are always viewing "All Tickets".

When clearing filters, the default should be to show "All Tickets" or allow for that option to be set per user. IE - Allow the user to select "Default View" of either "Assigned to Me" or "All Tickets".

In the Statistics/Voice tab, the "Voice Data (voice records)" list should calculate the price columns with the rates table costs and not the CDR file prices when CDR files are imported not just when the charge is actioned each month.

Hotspot vouchers:

1. Add a column on series list "total no. of activated, used, and remaining new vouchers".
2. Add a column on series list, "Location"
3. Add "location" filter for series list, to show serieses for a specific location.
4. Add cost of voucher series to Finance.
5. Change "delete" option to be "cancel series", which will delete it from series list and finance.
6. Add option "delete used/expired vouchers", this will delete just vouchers of a series but keep it listed in finance and in series list (just info of cost and total vouchers, etc.).

New payment add-on that will cover most European countries like Belgium, the Czech Republic, Denmark, Finland, France, Germany, Italy, Poland, Spain, Sweden, the United Kingdom, Greece, Portugal, Romania, Austria, Bulgaria, Ireland, The Netherlands. https://www.vivawallet.com/

Local password management is still tricky especially when technicians have to login to router onsite in order to troubleshoot a problem. When internet is down, technicians need to use local account because radius is not available

• mass password changes in-field for local accounts on Mikrotiks
• mass firmware upgrades of Mikrotik devices
• mass scripting push to Mikrotik’s in-field

When having task done allow managers to close both task and related ticket at once.

Assign Items in Inventory per Partner. Now all Partners can see all Items, but it will be great if Partners will see only Items assigned to them.

For example, we buy DSL services from BT Openreach in the UK. We would like to import their monthly invoices and match against customers internet services using a matching field. Following on from this import, we could identify any loss making customers, incorrect billing and produce a customer profit/loss report.

A way to set a limit on how much unused data can be rolled over per customer.

Currently there is no way to set a limit on how much the data can be rolled over for each customer. Hence it would be cool idea to have a way in which we can define the limit for the customer.

Ability to send emails/sms to all administrators

New Usage Graph

I would like to be able to change the size of the graph in customer statistics to better see the speeds utilised by our customers. It is fine for daily and weekly but to see more than one month you need to choose year and that graph is unreadable.

Powerdns Intergration (authoritative)

Have splynx integrate with powerdns to update records for forword and reverse lookups.

This way clients with static IP's can be assigned a dns name to their service and managed from admin portal.

Same goes for adding hostnames to IP addresses under network configuration, this allow fo a single point of management and no need to do it on both servers every time a change need to be made.

It will be helpfulto have a network outages report. We want to have a report that can show us total network outages per location for how many minutes/hours and a total outages for all sites.

* Please add some notes how Splynx should get this information, inactive customers ? routers, manual enter, etc ? *

Allow you to filter by zip code/post code when using the Mass Sending tool.

Agents assigned per Service.

Please can we get a way to add an argent to a service and not only to a customer, as a customer may have more than one service and a different agent sold each service and need commission on that service.

As I am the CEO of a small ISP I constantly have to work on various areas within the business. Tickets, tasks, leads, comments etc are constantly assigned to me for my input. When signing in to splynx, I can't see what requires my attention and as a result I lose touch with what is happening within the business and this sometimes lead to upset clients and clients threatening with cancellation.

I can imagine that I am not the only person with this issue. It would make my life much easier if I were able to customize my Dashboard, which is the very first screen I see when I log in to Splynx, to show me exactly the things I need to be monitoring constantly.

Just seeing the number of open tickets is not sufficient for me. I'd like to see which of those tickets require my attention and are assigned to me, and also be able to see on the same screen which leads that are assigned to me are in what lead stages. Having to click around in the system in order to see important info is costing me time and money.

Some KPI's on the dashboard screen would also be a great addition. E.g. new leads this week. Converted leads this week. New tickets this week and so on.

The gist of this request: Design a grid-based dashboard with widgets which I can choose and move around as I need them. This will save me time, money and improve my customer satisfaction too.

An added bonus: Make all of this available in an app.

Need to be able to show that voice call data is 'profitable'.

On other telecom billing systems, we know the buy rate, we know the sell rate for a Voice Category.

We need some kind of basic report that we can run that shows (once we get the CDRs loaded) what the profit is on certain areas, for example:

UK Mobile Buy Rate = £0.01 Sell Rate = £0.11 Profit per minute = £0.10

Number of calls made across customer base = 10,000 multiply by Profit per min (£0.10)

This means the profit for this call type is £1000.00

We also use it as a sanity check to make sure we quickly resolve any pricing errors.

If we see that the profit is lower than expected (say 30% profit) then it highlights this.

Support multiple tasks for a single ticket.

Get RRD graph image for service via API

Agent Remote ID in DHCB option 82 as identification

Upgrade the Go-Cardless addon with PayTo. Its a new Direct-Debit system that can process bank transfers from customers accounts overnight but will tell you immediately if he payment will go through. Useful for customers who don't have a credit card and are a credit risk.

$300 million has been spent developing this product.

Add more condition on ticket automation such as Ticket type, group, priority

Powerlynx: IPPay payment gataway support

Sometimes a client is having an issue with intermittent connectivity, irregular latency etc. In order to diagnose and resolve their issues and to ensure the issue is resolved we need to keep watch over their connection.

A feature which will allow us to add a service to a watch list from the ticket screen and then continually monitoring uptime, ping and throughput for either a number of hours or a couple of days would help us improve fault resolution and to ensure we fully resolve an issue before we close a ticket.

The watch list will then also be an easy way of seeing all watched services in one place and get some quick statistics from the data gathered.

Block a partner and all their customers due to non-payment

There is a zoom option on the Cacti graph, but on Splynx we don’t have the zoom option for each customer. Is this possible?

As of now, you are able to choose 3 reminder options: Email, SMS, Email & SMS. The 3rd option means that it will send an email and sms at the same time.

My suggestion is the following: allow the flexibility in the email & sms option of not forcefully sending both types at the same time but rather choose a date for the email and a different one for the sms.

Ability to show mobile phone data usage per connection on the main portal landing page (Dashboard) like it is possible for internet services. For example this customer has two mobile phone connections but need to click through several menus and filter by phone number to see the data usage of a specific mobile phone number.

We are going to use Adamo integration from tomorrow.

As for now, our workflow for new customers is like this: 1 Create CRM 2 Tecnician does installation 3 When successfull:

• Conversion from CRM to customer with automatic creation of service and invoice

4. If unsuccessfull:

• CRM to failed

With adamo we would like to work this way:

1. Create CRM
2. In CRM, create order for ADAMO
3. Put order as planned
4. Tecnician does installation
5. When successfull:

-Conversion from CRM to customer with automatic creation of invoice 6. When unsuccessfull:

• CRM fo tailed and Cancel ADAMO order.

Is this possible? As the CRM id will be the same as Customer ID, i think this shouldn't be any problem.

Ticketing - Automatic Allocation based on priority and type

Show which user is the largest consumer of traffic somethere. Maybe even on graphs.

Important to show it at the peak of consumption. And maybe and in other states it will be useful.

I would like to have the ability to apply a tariff when assigning a static IP. Something like when we rent a modem we can choose a custom tariff.

Auto refresh page on schedule board

Please may you add a feature where we are able to add seperate checklists to tasks instead of it all being one big task as well as only allow specific features to be removed from specific users such as stopping admins from removing items from inventory only but still being able to view it ect

Blocking protection or Self-unblocking

If the user paid the bill after the expiration of the payment deadline, it can be protected against blocking by clicking on the button "Activate protection" and in the next 5 (or more days, depending on the field in which it will be entered) prevent possible blocking due to possible delay in posting payments. Or if it is already blocked, it can unblock itself for 5 days (or more, depending on how much we define in the field). And that this option can create invoice how much we define what the service costs.

Compound Tax A Compound Tax is a tax that is calculated on top of one or more Simple taxes.

For example, Let the Product cost be $200 per unit. If the compound tax [composition of 4.5% VAT, 12.5% Service Tax, 2% Sales Tax] of Tax Value 2% is applied on the Product, then the cost of the Product after tax will be $220.18

Multiple Tax Calculations for any product billed. Establish a Category for Taxing Products

We are an American Company & are evaluating Telecom billing systems that allow multiple tax rates to be assigned to product/service/etc. Telecom in countries requiring tax reporting to the FCC, State and the other agencies taxing telecom. Currently there are 3-5 agencies, whose collections are calculated by percentage. This number could be higher for providers needing to add additional state taxation for providers operating in more than one state. Reporting & Remittance occurs Monthly, Quarterly & Annually for what has been collected.

We like the program.

Reporting to be made available for - Month to month data to show new customers and cancellations | total customers month start and month end. Thanks!

Promotion Plan it will be nice to add promotions to Tariff plans with futures like :

• Off-Peak Packages (nights tariff)
• Gift CAPs on holidays
• Rush hour cap price
• promotion validity by day, week, month.

1 example below https://cdn.cnflx.io/images/2b47e034f2.jpg When the internet disconnect … you are separate with him. With LTT packages, internet will not disconnect. Moody tariff. 25 GB for 35 dinars. 40 GB+ 30 GB from "2 am to 12 noon" for 55 dinars. 70 GB+ 40 GB from "2 am to 12 noon" for 75 dinars. Grand package 100 GB + 100 GB "2 in the morning to 10 in the morning" for 95 dinars. And the new atmosphere in the POWER package 🔥💪🏼 400GB for 260 dinars, with a validity of 3 months.

One click integration to Preseem. From each customers "Service" page, would like a button to link out to Preseem to that customers stats page. This is possible via either API or URL encoding. Makes troubleshooting much easier for support techs to access all the data they need from Splynx without having to open multiple web sites.

https://preseem.com/

When merging tickets, the closed ticket(s) need to have the option to send a merged notification out instead of a closed ticket.

eg.

Ticket 11111 has been merged into ticket 22222

Ability to input working hours in company config so SLA's are only ticking during working hours

Allow the bulk upload of documents for a customer.

When adding several documents for a customer it can be very laborious adding them one by one.

Add unit of measure for items in inventory.

e. g. meters for cables.

3CX addon Please allow to use customer's additional fields as a contact numbers

The ability to see who the device manufacturer is with a given MAC address. For example, when the mouse moves over the MAC address

Please look at adding an export option to CSV or excel on the customer portal for all the services displayed.

Integrate South African fibre portals: Most important ones: https://www.cisp.co.za/ftth/

Make mass change on routers

Add a button against invoices in Customer>Billing for charging with gocardless, same as charging with Stripe works

Automatically change payment method on customer when received information from Gocardless when mandate created.

As ISP's build, they need to keep track of what properties have been installed (FTTP, Wireless). This data also leads into marketing of properties that have not yet subscribed to the ISP services. Also used for reporting to governments of homes past. Currently we have to maintain a seperate DB alongside splynx but the two should really be combined. All ISP's that build network have to maintain this DB so it would be fantastic to have this in Splynx. Simple to impliment too. It's just a big adddress list :)

Huawei Mobile App support

In the ticket automation section, there is the ability to send an email to an "Admin" or "Customer" based on the rule, but there is no ability to send an email to "Group".

For example, a new ticket is submitted. It is automatically assigned to "Support" group but not a specific Admin. We want a rule that if no one responds to that ticket in 2 hours, it emails the Support group to remind them. This is not possible with the current logic.

Example would be for an installation of a client. There would be a couple of items that always goes into a installation, like a CPE, Pole, Bracket, Cable, Cable ties, watt anchors…. Etc. so a Bill of material would consist of all those items under 1 SKU. So when such an item is then booked out, the entire stock level of all the equipment going into a installation build will decrease. In manufacturing terms, a bill of materials is a list of all the raw materials and resources that go into a final product or service. I will also post a link of Zoho inventory that we use, to give you a better idea of what and how they do it.

https://www.youtube.com/watch?v=PjDPxM9O5bA

Bandwidth test utility on Mikrotik devices under CPE > Diagnosis tab

Please enable 2-factor authentication for the customers' portal on the customer login.

https://ozow.com/

Regarding this instruction all admins can turn on "Ping and traceroute" https://wiki.splynx.com/en/4_2/networking/monitoring/ping&traceroute

But it should be adjustable and super admin must have posibility to turn on/off the permission for admins.

It would be greate to have a button that will open a Winbox application to have quick access to Mikrotik devices

Possible places: Networking - CPE (it's Mikrotik only) Networking - Routers - Mikrotik NAS type only Customers - CPE (Mikrotik only)

Create a notification for upcoming charges related to Recurring services. This notification should be independent, without an attached invoice. Similar to Prepaid services, allow configurability for the number of days in advance and the frequency of notifications. Also, provide a customizable template for the notification message. Email + SMS

Сustomers to be able to view sites or protocols they use. Admin to be able to view sites or traffic types accessed or traversing the network.

Add weekly/fortnightly period to recurring billing select

We would like to send the invitation from Splynx to the friend's phone number via SMS. So we would like to have more options on this step:

Currently, you can send it only via email

We often have clients who buy additional service from us or who change their services and it is necessary for us to track those requests and the sales process around them. The CRM is the best and most appropriate way to achieve this. It would be valuable to us to have the functionality to create a lead which is linked to an existing client. When converting the lead it should convert the quoted to services and invoices under the existing client and not create a new client.

On Prepaid if customer want to templorary stop use service on mid of period make refund and then charge when customer going back.

Compress uploaded images/photos in Mobile app to reduce the image size.

Tariff Dashboard .

The idea is to have a dashboard showing how much bandwidth we have sold per tariff based on the CIR of each tariff and the total sold on all rates. This lets you know how much bandwidth you need per site and how it grows.

In the Statistics/Voice tab, the "Calls Total" table should calculate the Sum column daily when CDR files are imported not just when the charge is actioned each month. The same "Calls Total" table in the customer portal under the Statistics/Voice tab should also update daily.

Sort all dropdowns alphabetically

Ability to delete all tariffs associated with a partner.

Disconnect all clients on a selected tariff at once and not one by one

Scheduling

Possibility to select some tasks and be able to do common operations (Archive, View in the calendar)

It would be excellent if there was a connection between updates in projects and the LEADS pipeline.

For example: When I change a customer in the CRM to Cannot Provide Service, it would be nice to have it automated in the LEADS section to automatically update the LEAD pipeline automatically to ‘lost – cannot provide internet’. As it is now, we have to update both sections. It would be nice if they were connected.

Another example: If we schedule and complete an installation, it would be nice if the LEAD pipeline automatically updated itself to Installed.

The option to separate the tcp port on which the customer portal runs from the adminstrator portals.

This will enable better firewall rules to restrict the administrator portals from specific hosts or internal subnets as against the customer portal which should be public.

Bank statement, wildcard matching. Customers make payments and very rare update the reference with the correct account or invoice number. If we can add a wildcard rule to match the bank text, future statements will match perfectly and no manual pairing required. A similar feature exists in xero - https://central.xero.com/s/article/How-bank-rule-conditions-work

Separate email field for accounts department. So invoices, statements and payment reminders are sent to billing email and default email field can be used for outage email notifications etc

Implement Signority and other document signing sites API's

https://www.signority.com/

ISPs in UK are now subject to a legal requirement to facilitate realtime API driven comms between each other to facilitate one touch switching of customers. Information available here https://www.ofcom.org.uk/consultations-and-statements/category-2/simpler-broadband-switching All ISPs must use the company TOTSCo as the hub for the switching. https://totsco.org.uk/ We (ISPs in UK) will need Splynx to support the TOTSCo system.

FUP applied to an IP-Pool.For example, 10 users share a 500Gig soft cap at 10M download and 5M upload (All 10 users share one queue rule) once the 500Gig has been used up the shared queue changes to 5M/5M (APN based FUP).

Sage 200 Evolution Intergration

A lot of WISPs nowadays start to sell IPTV services. It is a good idea to add IPTV to self registration form as own category and have a separate section in services.

Multiple invoice PDF selection

New feature to be able to select various invoices in the list of invoices (on customer view), and have an ACTION button to DOWNLOAD or SEND to email.

We are partnered with various fibre and microwave providers. When we are working a new lead it is often necessary to get feasibility from several network providers. It can be difficult to track feedback from all the providers and to keep track of which providers you have asked and who has responded.

As part of the CRM, it would be very helpful if we were able to select whoch of our providers we would like to ask for feasibility, then type up a request and have solynx automatically mail it to the contact persons at the providers. They could then respond to the request by clicking a link in tue email. This will take them to a response page where they can write up their solution with pricing. Splynx then keeps track of who has responded.

A bonus would be if we could then award the deal to a particular provider

Client tags

Add tags to all part of system, and possibility to filter elements by tags.

Send automatic programmed emails, new offers and sales information to list of deals, or group of deals.

Flutterwave payment gataway integration

https://flutterwave.com/

If your interesting please also post what type of payment you want to receive via this GW.

Types: https://github.com/Flutterwave/Flutterwave-PHP-v3#account-charge https://github.com/Flutterwave/Flutterwave-PHP-v3#ach-charge https://github.com/Flutterwave/Flutterwave-PHP-v3#card-charge https://github.com/Flutterwave/Flutterwave-PHP-v3#mobile-money-payments https://github.com/Flutterwave/Flutterwave-PHP-v3#ussd https://github.com/Flutterwave/Flutterwave-PHP-v3#mpesa

Can you include peach payment as one of the integrated payment gateway.

https://www.peachpayments.com

Prepaid monthly billing with Bundle services. Please, fix Bundles logic for working with Prepaid monthly customers. For example: if your Bundle period is 1 month and you will try to charge customer after few days after bundle created - Splynx charge not full month, because Bundle use end date for service.

We would like a secure method for 'Leads' of taking customer authorisation and / or pre payments via our Stripe portal on Splynx. This is because we need to check can customer pay before we send engineer to install equipment. If we wait until accounts converts the lead, the engineer has left and sometimes we don't get paid. This is normal practice for many of our bigger competitors. It must be secure, adding the information into customer information fields is not secure enough.

Be able to add multiple entries to scheduling time Example: Tech visits site today between 10am-11am and tomorrow 8am-10am (have multiple entries on the calendar)

Improved integration with QBO (Quick Books Online). We are currently testing this integration and it would be much smarter to include some additional information when sending Invoice data to QBO. Currently when an invoice is created it only shows the package name. So if a customer has lets say five invoices they will all have identical descriptions but cannot make out the difference as to the service period for each invoice, this makes it hard in an accounting and records keeping perspective. It is therefore reasonable to ask that the information sent should include additional description as well.

Thank you.

Add audit trail for customers disconnection. show which administrator disconnected a specific user or even shwo it under the customer activity.

On the tasks page, in the period filter, search by task Scheduled date

Closing Tasks. We have a LOT Of tasks that we need to 'close' out from our task screen YET we have to save the history of the conversation. Currently, if we archive the task, it 'deletes' it from the customers data/record. We have been using the work around "closed and to be archived" but we are up to 137 and it is really 'clogging up' our 'task board'.
It would be nice to be able to close the task, like you can with tickets, and still retain the history of the tasks per each customer. How else are we to know that a customer had X amount of service calls or phone calls to us?

Encrypt or password protect invoices when been sent out for POPI

Allow selling of inventory stock in the customer portal. I.e. allow to enable a particular inventory product to be listed in the customer portal and show stock availability. When customer chooses to purchase an Item then load the order as a quote and a ticket for actioning. Also allow a process whereby a particular item serial number is drawn from stock and assigned to the customer who placed the order.

Customers should also be able to specify if they require the hardware to be configured and whether a router (for example) will be used as a router or an additional AP or extender.

We track which routers we assign to customers for warranty purposes. The above process will greatly simplify the process of inventory assignment.

Allow to add product icons or image for the customer portal. We have some products which have their own icons and would like to display this on the ordering page.

Max number of login attemps, we need 2 features, 1 maximum number of login attempts and account lock out. For Safety of our information.

LDAP or RADIUS admin user accounts

Would be great to have this implemented so that Single-Sign-On can be used, staff members with their own logins on a central server without having to create them locally on Splynx. Far easier to manage permissions, change passwords, disable or add new accounts etc

Scheduling app - Copy from title Please enable select and copy from the job title field in the scheduling app. We sometimes add details to the title that would be very useful if the technician could copy it.

Custom Automation Rules Add a automation rule system which will allow us to completely customize automations such as notifications, account blocking and even send out an email series etc. This can potentially be an addon. When installed we can configure automation rules that can perform a range of actions i.e. create and send a first invoice, send email or sms reminders based on criteria set, update mailjet list with new details of a customer, send out messages based on lead stage when the stage changes etc.

Below is one example but a rule system will allow fully customizable automations and not just send emails based on intervals or suspend based on some default rules.

Example 1 Criteria 1: Status != Blocked Criteria 2: Payment Method = Debit Order 1st Criteria 3: Account Balance < -R100 Criteria 4: Date >= 1st Repeat Interval: Every 7 days Repeat Until: Account Balance > -R100 Action: Send Email & SMS Email Template: Debit order unpaid reminder SMS Template: SMS Debit order unpaid reminder

Allow the ability to add more criteria and use any customer, lead, and finance fields.

Add option to combine sessions in statistics upon NAS switchover for Cisco devices

If "Acct-Status-Type = Stop package" received "acct-trigger-cause=nas-switchover", and the next "Acct-Status-Type = Start package" include "acct-trigger-cause=nas-switchover", need to merge both sessions by User-Name/Called-Station-Id/Framed-IP-Address.

1. Payment method template - define in config under payment methods Apply template when payment method is changed in customer billing (Apply template? Yes/No (Change anyway)) Variables for templates Billing Day Due date Blocking date deactivation date enable reminders? reminder dates 1,2,3 reminder message types minimum balance
2. Think of a way to easier set payment method in customer portal - somewhere where it makes sense - possibly rewrite payment section to payment management and have addon entry points inside
3. Set whether Payment method is visible on customer portal - inside payment method config