Import and Export of customers

When you are migrating to Splynx, import of customer database is probably needed. We provide the service of import as a part of support for paid licenses, but you can also check how import is implemented in our system. Upload a csv/excel file, define columns as fields in the system and click upload, that’s all!
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In case, if we need to export our customers, let’s use other feature, called “Export”. Choose your delimiter and click on Export button, it was never such easy before.
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For mass activation of customer services after import, please follow the guide:

How to export customers from MikroTik is shown in video below:

How to reset admin password

By default, after installation you should receive two super admin passwords.

Administrator added, login: admin, password: XXXXXXXX
Administrator added, login: splynx, password:XXXXXXXX

If you lose this passwords, you can restore them from command line.

Open script folder:

cd /var/www/splynx/system/script/
Run command ./passwd and receive help message

IspFramework passwd script, version:

./passwd admin –login=<admin> –password=<password>
Change password for administrator <admin>

./passwd customer –login=<login> –password=<password>
Change password for customer <login>, you can enter :ALL: for all customers , password not required

Now we can change password for admin login with command:

./passwd admin --login=admin --password=NEW_PASSWORD

Check it out on video

Minimum requirements

For running Splynx on hosted environment you need:


  • CPU: 4 cores and more
  • CPU Core speed: 2400 Mhz and more
  • Memory: 4 GB and more
  • HDD: 64 GB and more (SSD preferred)
  • Network interface: 1 and more

We support Virtual Machines – VMWare, XEN, KVM, Hyper-V for IspFramework

Splynx Isp Framework can’t work on OpenVZ containers.

System is successfully tested on these cloud services:
DigitalOcean (can be used in production)


OS Linux: Debian 9 or Ubuntu (16.04) , PHP 7.0
MySQL server

SSL Certificate

Better to secure your web server with SSL Certificate
Our partner: GlobeSSL

Splynx monitoring and weathermaps

Splynx monitoring is based on SNMP, RRD and Ping toolsThe administrator can set up monitoring for any OID supported by hardware vendors and draw charts with Splynx. The statistics are linked to customers account that gives them a possibility to check the used data through the Portal or mobile app. 

Our monitoring supports weathermaps as it’s shown in the picture below. At the moment you can use open source projects and connect it to Splynx – It’s a very powerful tool for visual interpretation of networks and it can be easily connected to the Splynx ISP Framework.



Network monitoring enables the sending of alerts via email and sms gateways to be always aware of the status of your devices and take immediate actions.

The following pictures show SNMP logs and RRD charts. We are using RRD as a technology for data logging and generating charts.



SNMP monitoring is described in a video tutorial:

Example of setting up ping monitoring:

Example of Mikrotik CPU usage monitoring:


How to setup Mikrotik Memory usage monitoring:

Live dashboards

Manage your network in real time using Splynx Live dashboards! Every segment of our system has a live dashboard with highlights and general overviews. With dashboards, you can monitor system performance and immediately get information about network health, check and plan the finance without running reports, easily track the items in your stock or check the activity of your leads in CRM.


General Overview

  • Shows you the system status, general information about your network devices, customers, finance and tickets.



Finance Dashboard

  • Shows the finance situation about the past, current and the planned transaction for the next month.
  • Invoicing for a set period
  • Overdue invoices
  • Top 10 payers and non-payers
  • Monthly recurring revenue growth
  • ARPU (Average Revenue Per User).



Ticketing Dashboard

  • The dashboard shows the live status of your tickets, statistics, and recent activities log.



CRM Dashboard

  • The dashboard shows the status and information about your current leads and deals.



Inventory Dashboard

  • Your warehouse management becomes easier when you see all the items and activities at your fingertips.