broadband packages in Splynx

Broadband package variability – the key to success for ISP

One of the key parameters when choosing a provider is the wide choice of broadband prices so that a potential customer can find exactly the product that most ideally suits his current requirements. A detailed grading of services and plans provides an increase in sales because most end users can select the rate they require and therefore feel that their purchase is a rational choice. In addition, the internet service company should predict the growing needs of users and create effective price plans and services accordingly. To ensure that an internet service provider can fully provide end-users with different options for broadband tariff offers, Splynx has developed billing functions for both Standard tariff plans (postpaid, prepaid billing, recurring billing) and Custom tariffs plans.

Splynx has 4 options for setting up broadband prices:

  1. Internet tariff plans

Internet tariff plans allow the service provider to assign the monthly price, download speed, upload speed, data allowance, partners (reseller), VAT, priority for IP packets of customers, aggregation, burst limit, burst threshold and burst time. Find out  more at https://docs.splynx.com/configuring_tariff_plans/internet_plans

  1. Voice tariff plans

By using this option, broadband service providers can charge clients a monthly fee for voice services such as VOIP, toll number, number rental or mobile plan. In addition,  Splynx is able to process the call detail record (CDR) from voice platforms, attach calls from CDRs to the correct customer, create transactions for voice usage and make one combined invoice for voice services and the internet. More information about the Splynx setting can be found at: https://docs.splynx.com/configuring_tariff_plans/voice_plans

  1. Custom tariff plans

With custom tariff plans, internet providers are able to charge customers for IPTV services, public IP addresses and rental of equipment or hosting.  Follow this link to see more details about how to configure a custom plan in Splynx https://docs.splynx.com/configuring_tariff_plans/custom_plans

  1. Capped tariff plans

Internet usage limits — and overage charges for those who exceed them — are a feature of most internet and wireless packages. For those providers who don’t offer unlimited data with internet plans, Splynx billing software has a data CAP feature. CAP is a feature that allows ISP to provide internet services with a monthly data limit  and charge customers for additional data. The advantage of this is that customers can pay more to extend their CAP using the Top Uptool . The administrator designs the Top Up plans that are available for customers in addition to their regular internet plans. See more at https://docs.splynx.com/configuring_tariff_plans/capped_plans

  1. Bundle Plans

In billing, you can link certain services together under one plan, also known as bundling.

Bundle Plan is a new kind of plan which is different from version 2.1 and which allows you to group internet, voice and custom services in  one bundle so that it is possible to set a one combined price for the group of  services. It also improves the service management if a customer has more than one service. https://docs.splynx.com/configuring_tariff_plans/bundle_plans


Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.

Splynx client portal interface

Whitelabel client portal is a must

In the ISP marketplace, the key differentiator is to provide great customer service, which is created with a customized user experience. Client portal automation allows ISPs to not only provide streamlined downstream services, but also reduce labor costs and solve internal operational problems.

Splynx billing system provides customized self-service client portals for Wireless ISP (WISP) users. Splynx is also the ISP’s backbone for several important tasks including: CRM, Network Management, Radius Server, and System Configurations. Our portals provide your clients with endless benefits ranging from 24-hour access, easy-to-use tools, service or product information and NOC integration.

An automated client portal improves ISP’s customer service quality in the following ways:

  1. Contact center call volumes reduction

40% of consumers prefer self-service over human contact, therefore the custom portal is a critical tool for working with clients. Client portals reduce the contact center’s requirement to deal with high call volumes pertaining to menial requests such as: changing service settings, upgrading products/services, enabling/disabling security settings, and viewing/downloading invoices and statements. Built for your business model, our custom portal relieves both the client and support staff from time-consuming (and frustrating) phone calls.

  1. Cost reduction through business process automation

Splynx works with you to create a customized business automation system in the client portal, which streamlines triggered workflows actions such as: activations, cancellations and other seamless functions. Requests are seamlessly processed through the Splynx BSS platform. In turn, ISPs call center team can focus on more complex client requests or queries that require human critical thinking and personalized approach. Splynx’s automation allows ISPs to reduce operating costs and expand services critical to their growth.

  1. Exclusive marketing and notifications

Another great benefit of having a personal area for clients is the ability to personalize targeted marketing. Thanks to Splynx notifications and reminders, the broadband provider has the opportunity to inform its customers both via SMS and e-mail, and directly in the customer portal. Companies can incentivize clients to create an account in order to gain exclusive content and deals for events.

  1. Secure customer billing and online payments

The portal designed to receive all critical information regarding payments and services in real time is the most value-added component to your business. Secure your cash flow by providing your clients with a user-friendly and protected payment portal. Designed for your business, Splynx’s client portal provides the following services:

  • Client bill payment
  • Credit card payments
  • Online payment gateways support (such as Paypal and similar)
  • Payment card registration for future purchases
  • Receive invoices
  • Invoice history access
  • Payment analysis

Learn more about your customized Splynx portal:

https://docs.splynx.com/customer_portal

https://docs.splynx.com/configuration/main_configuration/portal

 


Should you have any questions regarding the customer portal or further information is needed, please contact us or schedule a call with our engineer.

How to manage Internet Resellers in Splynx billing system

For those who are considering expanding internet services through the reseller model, Splynx billing platform provides three powerful modes to support this strategy. Splynx software took the stress out of the whole billing process and allows internet service providers to be more productive with reseller partners. Whether you’re a reseller or an ISP, VISP Splynx billing software meets all your wholesale needs with a cutting-edge technology that can be tailored to fit your business.

Basic Splynx platform provides with three reselling modes which you can set up in a Partners section:

  • Mode Percentage;
  • Own invoicing for resellers;
  • Aggregate invoice.

Mode Percentage

By using this mode, the company can choose to operate all reseller’s network activities, meaning the company will invoice, charge and receive payment from the client and then pay the reseller a percentage that the company determines.  

Own invoicing for resellers

If reseller wants to run his own billing cycle and distribute his own invoices, the isp can create a reseller’s account on Splinx billing system and add access for the reseller to charge his customers by using his own invoicing in a  resellers mode. An Internet wholesaler does not have to waste the time of reselling activities directly – under this mode, everything is separated.  Resellers themselves can admin database and charge customers with their own PDF designed invoices. They are able to sell individual tariff plans, as well.

Aggregated invoice

Having created one common invoice, Splynx can take care of the wholesale internet reseller who needs to charge many sub customers. This mode allows to aggregate one invoice for all partner services and receivables and then invoice them collectively at a freely customizable date or billing cycle.

 

To customize for a user account in Splynx billing software, go through the following links:

https://docs.splynx.com/configuration/finance/template_values

https://docs.splynx.com/administration/main/partners


Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.

How to Use Splynx Billing Payment Reminders and Notifications

 

Splynx billing software was designed to make communicating flow with your clients as easy  and uncomplicated as possible. Automations play a key role in keeping the speed, efficiency and accuracy of processes. Splynx auto notifications and reminders ensure that both broadband providers and customers stay informed about their cases’ progress.

In Splynx billing system, you can create automated Notifications and Payment Reminders by entering them on Finance+configuration.

Notifications of Invoice Creation, Proforma Invoice or Payment

Each one of your notifications can be customized with the following parameters:

  • Automatically send a notification after creating – enable/ disable the option of sending notifications automatically after creating the Payment. 
  • Subject – write the subject of a notification message. 
  • Template – choose from different  templates for notifications
  • Delay in sending – choose how many hours the notification will be sent after the Payment creation. The options are: in 1, 3, 6, 12, 24, 48, 72 hours. 
  • Working days – select days of the week when notifications will be sent. It can be sent after selected delay in hours on the first working day and hour.
  • Working time – select working hours for the notification sending. Notification will be sent after selected delay in hours on the first working day.
  • Attach receipt – you can enable or disable the option to attach the receipt. (only for Proforma Invoice Notifications)

When Invoice, Proforma Invoice or Payment will be created customer will receive a notification by email with its attachment.

Prepaid Notifications 

Prepaid Notifications can be used to send to customers an email, SMS or email+SMS to notify them about their low balance and remind them to make a payment for broadband service. If a customer has Prepaid type of billing, he will also be notified from the broadband provider about his current balance in the Customer Portal → Services. Splynx billing software allows to generate 3 before blocking notifications and each of them can be configured with the following parameters:

  • Hour of sending – choose the hour when the Prepaid notification will be sent.
  • Send notification – enable\ disable the option of sending Prepaid notification
  • Days before blocking – choose and write how many days will be left until blocking the customer
  • Send to – select the sending option of prepaid notification: Mail, SMS or Mail+SMS. Information about configuring SMS can be found in our tutorial page – SMS config.
  • Subject – write the subject of Notification message.
  • Mail Template – choose a template for the mail notification.  
  • SMS Template – choose a template for the SMS notification.

 

Payment Reminders

Payment Reminders are used in Recurring billing. Splynx billing software allows to set payment reminder via email SMS or email+SMS three times for each past due batch.. Reminders can be set up with following parameters:

  • Enable Reminders – enable or disable automatic reminders. 
  • Message type – choose message type for sending reminders: Mail, SMS, Mail+SMS. Information about configuring SMS you can find in our tutorial page – SMS config.
  • Hour of sending – choose time for sending reminder
  • Reminder #1 day – select in how many days you’d like the First Reminder to be sent. 
  • Subject #1 – type a subject for the 1st Reminder
  • Reminder #2 day – select in how many days you’d like the Second Reminder to be sent.
  • Subject #2 – type a subject for 2dReminder
  • Reminder #3 day – select in how many days you’d like the Third Reminder to be sent. 
  • Subject #3 – type a subject for 3d Reminder
  • Attach unpaid invoices with reminders to email – choose this option to attach unpaid invoices to email. 

A great-looking user interface displays the “Calendar” next to “Reminders settings” so user can easy manage the schedule of reminders.

Find more information about how Splynx framework provide different notification options and reminder automation in our documentation website: https://docs.splynx.com/configuration/finance


Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.

Defining User Roles, Permissions and Access

To achieve more granularity and tighten user account security, Splynx billing software supports multiple users that you can add, modify, or delete different settings, permissions, and roles.

During creation or editing a user account in Splynx software, you can determine a user role, add specific permissions, and allow or ban access at different levels.

Splynx makes it easy for ISP manager to assign permissions by providing pre-defined “roles” to choose from. These roles and their permissions are fully customizable at the administrator level.  By selecting one of the pre-defined roles (Super administrator Administrator, Customer creator, Financial Manager, Manager, New Role) during user account creation, billing system applies the relevant permission settings for that role. All permissions are fully controlled through configurable user roles that determine which users have access to which data sets and system functions. There is no limit to the number of roles that can be created, allowing granular control of users in your business.


The intuitive Splynx Admin control panel bands together all the options required to configure the roles and permission groups and has a flexible structure.

To assign a role for a user account in Splynx billing software, go through the following steps:

  1. In the Account section of the main navigation, click Administration settings.
  2. Select Roles tab and create a list of all user account who will manage Splynx (click Add User icon in the upper-right corner).

From the Select a Role dropdown menu, select one of the following user roles:

  • Super Administrator
  • Administrator
  • Customer creator
  • Financial manager
  • Manager
  • New Role (To customize your own roles)

After you select a particular role for the user account, Splynx management system automatically applies the pre-defined permissions for that role (based on the most typical settings). If necessary, you can additionally customize permission levels (add, modify, or delete) for a user in after selecting a role in the Permissions tab:

Main fields for changes will be: 

  • Dashboard 
  • Tariff plans 
  • Customers 
  • Finance
  • Networking 
  • Support 
  • Administration
  • Config 

By clicking on each field, you will be able to change particular permissions for different subcategories of that field.

The Splynx supports two-factor authentication. A configuration security feature that enables system administrators to implement customized access to Splinx software tools by setting Google authenticator.

Default roles in detail


Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.