Splynx Sage One Integration

After a recent integration with Sage One, Splynx allows Internet and Voice providers to manage the business more efficiently. It is possible to automate the accounting process synchronization easily.

In this article, we would like to share the information on how Splynx synchronizes with Sage One and other accounting platforms.

It is important to understand how the synchronization works. This process can be divided into 3 steps.

First of all, we push out Items from Sage One to Splynx, as they will help us to identify and track account numbers, to see where transactions go when we create certain services, etc.

Everything is managed inside Splynx, so we take customers from Splynx’s database and push them out to Sage One. While Items are synchronized once, the customers are synchronized every hour. It is also possible to enforce this process by pressing the button ‘Customers’ in Config > Integrations > Splynx Sageone Accounting, so you will be able to push customers into Sage One instantly.

The second step is the synchronization of Invoices and Transactions with correct account numbers by pushing them out to Sage One. This is an automated process, however, you can always enforce the synchronization by clicking ‘Invoices’ in Config > Integrations > Splynx Sageone Accounting.

The last step is to receive payments. They are done inside the Sage One, you can easily connect your bank account or Sage Pay and push them out, so the invoices will be immediately marked as ‘Paid’ in Splynx.

 Please review the video description to see the Sage One integration in action:

https://www.youtube.com/watch?v=ctuNzm_qWgs

Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.

Find out more about the new integration with Xero accounting.

Custom prepaid billing and one-time services

Customer orientation is the key objective for Splynx company as we continuously adding features that our customers request. Starting from v.2.3 our billing engine becomes more powerful and flexible for any ISP. 

It is possible to charge customers daily, monthly or by any set period with the custom prepaid plans. Let’s imagine that we need to provide Internet access only for 7 days:

The desired custom period can be set to new service while creation or set for any existing service.

The customer with ‘Weekly Plan’ will be blocked in 7 days, in case a new payment was not done.

It is also possible to set the custom charged period for every customer from billing settings.


One more feature that makes life easier is One-Time services. Every provider has Installation, Maintenance or other one time charges needed to be added to the final invoice.

The service can be added directly from Invoices or Transaction tabs which makes it more convenient for your billing managers and administrators.

  • Customer > Transactions > Add Transaction >  Select the needed plan

  • Customer>Invoices>Add one-time invoice> Click on a flag icon to apply the one-time service.

Splynx also has a powerful recurring billing engine that is fully customizable to suit the needs of every provider. Check this out here.


Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.

Recurring Billing Engine

Splynx billing engine was tailored to specific telecom’s needs to bring the billing management to the next level and automate this routine process.

Recurring billing is the best solution for ISP charging customers a fixed price typically at the beginning of the billing cycle.

Recurring Invoices can be issued every month in advance (Prepay Mode) or in Postpay Mode. One month in advance means, for example, that 1st of April Splynx will generate invoices for 1-3 of April. Postpay means that Splynx generates invoices on the 1st of April for the period of 1-30 of March.

Each ISP can customize recurring billing settings for every single customer:

  • Payment period – the period your customer will be charged for. There is a possibility to charge up to 12 months in advance.
  • Payment methods – Cash, Credit Card, Bank Transfer, etc;
  • Billing day – a day, when the system issues the invoice and customer is charged;
  • Billing due – the date when non-payer is blocked. The services that customer is using will be still accounted;
  • Grace period – the date when the customer is moved to inactive status. His services will no longer be accounted ;
  • The percentage for your resellers;
  • Billing notifications and reminders 

Our engineers will always assist you in proper billing cycle configuration. Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.

SPLYNX Mobile App – customer portal

Splynx is a leading billing and management software for ISPs. We reinvest into Research and Development to improve our technology and to ensure it is always up to date with what is currently on the market (as well as what is to come). Our experience means that we truly understand the requirements and innovations needed for high-end ISPs.

We have developed Customer Portal application to help modern providers show the best customer service. The application is available only for Splynx customers starting from v.2.3.

The application allows customers the following:

Profile management and documents

  • Change user information
  • Review uploaded documents
  • Change account password
  • Review F.A.Q

Finance management

  • Check balance, invoices, all transactions, and payments
  • Pay for the services online using a Credit Card
  • Credit Card management: 
  1. Setup a recurring payment subscription using their credit card or a payment gateway account
  2. Remove saved cards or bank accounts

Services

  • Change services and tariff plans
  • Change password to the service

Statistics

  • Check Internet usage or VoIP services statistics

Support

  • Create/close or check the status of a support ticket and further communicate with a support representative in the app interface.

Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.

broadband packages in Splynx

Broadband package variability – the key to success for ISP

One of the key parameters when choosing a provider is the wide choice of broadband prices so that a potential customer can find exactly the product that most ideally suits his current requirements. A detailed grading of services and plans provides an increase in sales because most end users can select the rate they require and therefore feel that their purchase is a rational choice. In addition, the internet service company should predict the growing needs of users and create effective price plans and services accordingly. To ensure that an internet service provider can fully provide end-users with different options for broadband tariff offers, Splynx has developed billing functions for both Standard tariff plans (postpaid, prepaid billing, recurring billing) and Custom tariffs plans.

Splynx has 4 options for setting up broadband prices:

  1. Internet tariff plans

Internet tariff plans allow the service provider to assign the monthly price, download speed, upload speed, data allowance, partners (reseller), VAT, priority for IP packets of customers, aggregation, burst limit, burst threshold and burst time. Find out  more at https://docs.splynx.com/configuring_tariff_plans/internet_plans

  1. Voice tariff plans

By using this option, broadband service providers can charge clients a monthly fee for voice services such as VOIP, toll number, number rental or mobile plan. In addition,  Splynx is able to process the call detail record (CDR) from voice platforms, attach calls from CDRs to the correct customer, create transactions for voice usage and make one combined invoice for voice services and the internet. More information about the Splynx setting can be found at: https://docs.splynx.com/configuring_tariff_plans/voice_plans

  1. Custom tariff plans

With custom tariff plans, internet providers are able to charge customers for IPTV services, public IP addresses and rental of equipment or hosting.  Follow this link to see more details about how to configure a custom plan in Splynx https://docs.splynx.com/configuring_tariff_plans/custom_plans

  1. Capped tariff plans

Internet usage limits — and overage charges for those who exceed them — are a feature of most internet and wireless packages. For those providers who don’t offer unlimited data with internet plans, Splynx billing software has a data CAP feature. CAP is a feature that allows ISP to provide internet services with a monthly data limit  and charge customers for additional data. The advantage of this is that customers can pay more to extend their CAP using the Top Uptool . The administrator designs the Top Up plans that are available for customers in addition to their regular internet plans. See more at https://docs.splynx.com/configuring_tariff_plans/capped_plans

  1. Bundle Plans

In billing, you can link certain services together under one plan, also known as bundling.

Bundle Plan is a new kind of plan which is different from version 2.1 and which allows you to group internet, voice and custom services in  one bundle so that it is possible to set a one combined price for the group of  services. It also improves the service management if a customer has more than one service. https://docs.splynx.com/configuring_tariff_plans/bundle_plans


Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.