A conjunction of Splynx & MailJet to launch your email marketing campaigns

Splynx is a multidimensional platform where you can send SMS and emails directly from the system.

Our main goal is to help ISPs to grow their client base and make their internet experiences even better —  How can we do it?

We have integrated Splynx with the MailJet platform to assist you in your ISP business promotion.

The add-on requires minimum configuration, the following guide fully describes how to connect Splynx and Mailjet.

Once the add-on is configured, Splynx will automatically synchronize all your customers and leads with MailJet. Further configuration of campaigns, marketing email templates, and triggered mail automation are configured inside MailJet.

 

 

Splynx can push data into 3 MailJet contact lists for further targeting and segmentation. One list should be for your existing customers, another for leads, and the third one for the newsletter.

When marketing your services to clients, a good way to get their attention is through a targeted, personalized email campaign. This marketing idea is especially useful if you can segment your subscriber base.

During the configuration, you are free to select what information from the Customer/Lead profile will be pushed to MailJet and further stored in corresponding contact properties.  This option enables you to personalize email templates and set up triggered automated emails based on property update, for instance.

 

Email marketing is a highly effective tool that should be in your digital marketing strategy. We recommend considering this integration to launch your winning email campaign.

Mobile Scheduling App

Efficient and easy management is a key point for every business. Starting from Splynx v.3.0 we have released Scheduling mobile app for engineers and field technicians.

Our flexible mobile scheduling app is optimized to provide you with quick and efficient task management in the field, so the app works in offline mode. All tasks are located on a central platform, ready for your technicians to complete the job at hand with ease and keep you updated at all times.

Their time is also managed by the integrated calendar, allowing them to navigate through scheduled work quickly and efficiently.

Gone are the days of printed work orders, all tasks, details, checklists, time spent, and customer information is readily available.

 

The integration into maps also provides the possibility to easily track the location of all tasks.

The application is available both on App Store and Google Play Market. Should you have any questions about the Scheduling app or you want to try it in action feel free to contact us and our engineers will assist you.

Xero Accounting integration with Splynx

Splynx v.3.0 has brought many useful features for ISPs. After the integration of Xero accounting platform, Splynx allows Internet Service Providers to streamline and automate the accounting process. Plenty of our customers already take the benefit of this feature.

We try to briefly describe the way how this module works and what billing scenarios can be used for this integration.

The process is quite simple, first of all, we connect to the accounting platform and grab all the information that is configured there, then we match it with the configuration that we have in Splynx with the values that are in Xero. We ca highlight 2 steps in this configuration:

  1. Configuration of Xero add-on and accounting API settings.
  2. Define has the following options during the configuration: Accounting categories, Tax rates, Bank accounts.

Every provider might have a specific way of managing the accounting process, so let us review 3 types of data synchronization methods that we practice. The main difference between these scenarios is how ISPs receive their payments. 

Scenario #1. 

In this scenario, everything is stored and process inside Splynx, so we push all information, customers, and invoices to Xero with correct account numbers. There are providers that prefer to provide their customers with the possibility to pay online via credit cards. In this case, the payment gateway should be connected directly with Splynx and thereafter we synchronize those payments with Xero.

Scenario #2.

Some customers do not have any payment gateways in Splynx, and they want to process everything in Xero, they also might have bank connection with Xero to do immediate bank reconciliations. In this way, Xero will be the so-called payment system for Splynx where we will grab all the payments and link them with customers and invoices.

Scenario #3.

 This is a very rare scenario that is not yet deployed among our Xero users, however, it is possible to reach the desired result since Xero and SageOne integration are the same. There are some customers in South Africa who have their bank account connected with Sage One, however, they also want to provide the possibility to pay the invoices from the portal by Credit Card, thus they need to connect a payment gateway to Splynx. 

Check more information about SageOne integration.

In this case, all payments go to Splynx, however, it differentiates bank payments and does not push them back to SageOne.


This integration saves lots of hours of your accountant as the synchronization process is automatic. In case if you need to import / export some data immediately, there is an option to run manual synchronization that is located in Config / Integrations / Splynx Xero Accounting.

 

There are cases when ISPs afraid to start such integrations as they already have active customers in Splynx and Xero, there is a possibility to connect them and our engineers will fully assist you with this process.

Feel free to contact us if you want to integrate Xero accounting and improve your business drastically!

Manage your support processes within the Splynx platform

Splynx is a complete solution that allows ISPs to manage a lot of business processes in one place instead of switching across different platforms. We brought our ticketing system to the next level in the v3.0.  

Ticketing platform is tailored to telecoms-specific needs, this means that you no longer need such platforms as Zendesk, Helpdesk or any other desk software, you can do much more than just replying to the emails. 

Assign the tickets to the right person,  prioritize the work and schedule the tasks for the technicians and check all statistics, agent or performance and much more within Splynx Ticketing platform.

 

The ticketing dashboard represents progressive and interactive data statistics for each contributing header. Each section is represented here by appropriate format, we can observe:

  • Status of current tickets.
  • General and per-agent statistics
  • Live log of recent activities.
  • Tickets that are currently assigned to you and your administrators

 

The ticketing platform is directly connected to the customer’s profile and CRM, so every ticket is assigned to the corresponding lead or customer. It is also possible to see all tickets or create new ones directly from the customer or lead profile.

 

Your existing or potential clients can create a ticket in three ways;

  1. By sending a query to your incoming email, like support@yourdomain.com, the ticket will be created automatically in the system and assigned to correct customer or lead, in case they present in your database. Splynx allows you to set up several incoming emails for different purposes, like sales, support, installations, etc, so tickets will be assigned to the correct team or person depending on the purpose.
  2. By creating a ticket from customers portal:  Tickets > Create
  3. By creating a ticket from Splynx mobile self-service app.

 

The administrator has two ways of creating a ticket:

  1. Directly from helpdesk module by clicking Create ticket button
  2. As was previously mentioned, it is possible to create a ticket directly from the customer’s / lead’s profile by clicking on the Support button and choosing the Create option from the drop-down menu.

 

The working area is divided into 3 parts: ticket properties, action buttons and messages area.

 

In the properties section, we can assign the ticket to the right person, change its status, prioritize the work, assign it to a specific group and set the type.  We also observe the Customer’s information like Name, Email, Phone number, and list of recent tickets.

The action buttons allow us to add a note that is hidden from the customer, reply or forward the answer, check all ticket activities and schedule the task for an engineer. This task will be immediately added to the engineer’s calendar and also displayed on customer’s / lead’s profile. Follow this link to check more Scheduling module in Splynx.

Configuration of Support settings (Config > Support) allows you to customize the platform exactly for your specific needs, configure ticket assignments, your inboxes, all notifications, ticket automation, canned responses, statuses, groups and much more! It has been proven by many ISPs that Splynx advanced ticketing increases the support performance drastically.


 In our company, we always strive to continuously improve the level of support that we provide, as this is one of the main factors why our customers want to work with us. Thus we have added various reports that will increase the level of customer satisfaction in your company.

For instance, in our company, we have a dedicated person who tracks the performance of our support engineer and we have created the report that helps to track and evaluate every single ticket and show the areas for further improvement.

All reports are accessible from Administration > Reports > Ticket reports

  • SLA Report – This report helps to track and understand the timing in the agent’s replies. We can see the amount of replies that your agents send to customers and the time range, this statistic will help you to track and improve the response time of your support department.
  • Agent performance – This is an overall report for all agents where you can track how many tickets were assigned, how many tickets were reopened / resolved, see the number of all responses, observe the statistics all averages.
  • Performance Distribution Report – This report allows you to track and analyze the response and ticket resolution time.

Considering all information provided above we can definitely state that ISPs, no longer need to use ZenDesk or Freshdesk or any other 3d party solution, as it is all done within Splynx platform.


Should you have any questions regarding Splynx Ticketing features or further information is needed, please contact us.

How to streamline customer onboarding in Splynx 3.0

In every new release, we take into consideration the suggestions and daily problems of our customers in order to automate and eliminate manual admin work drastically.

Every provider has the amount of customers who are already subscribed and also there might be hundreds of people that are wondering about the services and coverage or you are just trying to approach them to use your services. 

Splynx CRM system allows ISP providers to streamline the process of lead management by using our self-registration widget that can be easily embedded to your website, so your customers will be able to apply themselves. 

Sign Up widget is fully customizable and can be configured just in few clicks without the need for coding.

 

There is a possibility to choose the mandatory fields and form settings.  Once complete, simply copy and paste the result code to your desired web-page.

 

 

This form also creates a quote immediately based on the customer’s choice. So you can pre-set the tariff plans that are available for self-registration or even provide customers with complete bundles that will include the service, installation price etc.

 

CRM feature is also connected with Ticketing and Scheduling features. Once customers agree to proceed with your services, you need to connect them. Splynx allows you to schedule a task directly on lead’s CRM profile. Also, if you use ticket communication with your client it will be linked both to lead and further converted customer profile.

 

There is a possibility to create needed task templates with full description and checklist or use the preset ones.

 

 

Starting from v.3.0 Splynx can be synchronized with Google Calendar, so all scheduled tasks are immediately visible for your installer. Our new Scheduling mobile application provides easy access to all assigned tasks and their management, it also includes the calendar and possibility to use maps to see task location and quickly build the right routes. Also, the application is supported to work in offline mode, to be always on a track.

 

 

Once your lead has accepted the quote, you can easily convert it to the customer by clicking Convert button. This menu allows instantly issue the invoice based on the quote and add the active service plan to the customer.

 

 

Various payment gateways have already been integrated with Splynx, so your customers can easily pay the invoice online by using the customer portal or mobile customer application. The mobile portal will bring your customer satisfaction to the next level as it provides the possibility to see the financial flow, pay the invoices, easily contact support, manage services, check statistics and more!

 

 

 

 

Splynx software and its CRM will definitely optimize the ISP sales department and bring customer onboarding to the next level. Should you have any questions regarding Splynx CRM features or further information is needed, please contact us.

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