Post webinar video: Questions & answers

On the webinar, we got a lot of questions that didn’t fit in one video due to limited webinar’s time. Here is an extra video regarding product development, Splynx features, and support.

In this video managing director at Splynx,  Alex Vishnyakov  is talking about

– What is the Splynx development plan for next year?

– How Splynx can help with network design?

– Auto-generation of invoices in Splynx

– How does the field technician interact with a system?

– IPOE, 802.1x supporting

– VOIP plans

– CPE Management

– Export data from Mikrotik to Splynx

– Payments via Mastercard and Visa and other gateways in Splynx

– Equipment and another advice

broadband packages in Splynx

Broadband package variability – the key to success for ISP

One of the key parameters when choosing a provider is the wide choice of broadband prices so that a potential customer can find exactly the product that most ideally suits his current requirements. A detailed grading of services and plans provides an increase in sales because most end users can select the rate they require and therefore feel that their purchase is a rational choice. In addition, the internet service company should predict the growing needs of users and create effective price plans and services accordingly. To ensure that an internet service provider can fully provide end-users with different options for broadband tariff offers, Splynx has developed billing functions for both Standard tariff plans (postpaid, prepaid billing, recurring billing) and Custom tariffs plans.

Splynx has 4 options for setting up broadband prices:

  1. Internet tariff plans

Internet tariff plans allow the service provider to assign the monthly price, download speed, upload speed, data allowance, partners (reseller), VAT, priority for IP packets of customers, aggregation, burst limit, burst threshold and burst time. Find out  more at https://docs.splynx.com/configuring_tariff_plans/internet_plans

  1. Voice tariff plans

By using this option, broadband service providers can charge clients a monthly fee for voice services such as VOIP, toll number, number rental or mobile plan. In addition,  Splynx is able to process the call detail record (CDR) from voice platforms, attach calls from CDRs to the correct customer, create transactions for voice usage and make one combined invoice for voice services and the internet. More information about the Splynx setting can be found at: https://docs.splynx.com/configuring_tariff_plans/voice_plans

  1. Custom tariff plans

With custom tariff plans, internet providers are able to charge customers for IPTV services, public IP addresses and rental of equipment or hosting.  Follow this link to see more details about how to configure a custom plan in Splynx https://docs.splynx.com/configuring_tariff_plans/custom_plans

  1. Capped tariff plans

Internet usage limits — and overage charges for those who exceed them — are a feature of most internet and wireless packages. For those providers who don’t offer unlimited data with internet plans, Splynx billing software has a data CAP feature. CAP is a feature that allows ISP to provide internet services with a monthly data limit  and charge customers for additional data. The advantage of this is that customers can pay more to extend their CAP using the Top Uptool . The administrator designs the Top Up plans that are available for customers in addition to their regular internet plans. See more at https://docs.splynx.com/configuring_tariff_plans/capped_plans

  1. Bundle Plans

In billing, you can link certain services together under one plan, also known as bundling.

Bundle Plan is a new kind of plan which is different from version 2.1 and which allows you to group internet, voice and custom services in  one bundle so that it is possible to set a one combined price for the group of  services. It also improves the service management if a customer has more than one service. https://docs.splynx.com/configuring_tariff_plans/bundle_plans


Should you have any questions or further information is needed, please contact us or schedule a call with our engineer.

Splynx client portal interface

Whitelabel client portal is a must

In the ISP marketplace, the key differentiator is to provide great customer service, which is created with a customized user experience. Client portal automation allows ISPs to not only provide streamlined downstream services, but also reduce labor costs and solve internal operational problems.

Splynx billing system provides customized self-service client portals for Wireless ISP (WISP) users. Splynx is also the ISP’s backbone for several important tasks including: CRM, Network Management, Radius Server, and System Configurations. Our portals provide your clients with endless benefits ranging from 24-hour access, easy-to-use tools, service or product information and NOC integration.

An automated client portal improves ISP’s customer service quality in the following ways:

  1. Contact center call volumes reduction

40% of consumers prefer self-service over human contact, therefore the custom portal is a critical tool for working with clients. Client portals reduce the contact center’s requirement to deal with high call volumes pertaining to menial requests such as: changing service settings, upgrading products/services, enabling/disabling security settings, and viewing/downloading invoices and statements. Built for your business model, our custom portal relieves both the client and support staff from time-consuming (and frustrating) phone calls.

  1. Cost reduction through business process automation

Splynx works with you to create a customized business automation system in the client portal, which streamlines triggered workflows actions such as: activations, cancellations and other seamless functions. Requests are seamlessly processed through the Splynx BSS platform. In turn, ISPs call center team can focus on more complex client requests or queries that require human critical thinking and personalized approach. Splynx’s automation allows ISPs to reduce operating costs and expand services critical to their growth.

  1. Exclusive marketing and notifications

Another great benefit of having a personal area for clients is the ability to personalize targeted marketing. Thanks to Splynx notifications and reminders, the broadband provider has the opportunity to inform its customers both via SMS and e-mail, and directly in the customer portal. Companies can incentivize clients to create an account in order to gain exclusive content and deals for events.

  1. Secure customer billing and online payments

The portal designed to receive all critical information regarding payments and services in real time is the most value-added component to your business. Secure your cash flow by providing your clients with a user-friendly and protected payment portal. Designed for your business, Splynx’s client portal provides the following services:

  • Client bill payment
  • Credit card payments
  • Online payment gateways support (such as Paypal and similar)
  • Payment card registration for future purchases
  • Receive invoices
  • Invoice history access
  • Payment analysis

Learn more about your customized Splynx portal:

https://docs.splynx.com/customer_portal

https://docs.splynx.com/configuration/main_configuration/portal

 


Should you have any questions regarding the customer portal or further information is needed, please contact us or schedule a call with our engineer.